Cayden Quick
Edwards,MS
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Cold Stone Creamery
02.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Crew Lead
Blue Rock Event Solutions
05.2021 - 08.2021
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Established positive relationships with customers and colleagues through high standards of customer service.
Customer Service Cashier
Dels Popcorn Shop
09.2018 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Corporate And Organizational Communication
Southern Illinois Univeristy Edwardsville
Edwardsville, IL05.2024
Skills
Active listening
Managing conflict
Time management
Motivating others
Teamwork
Flexibility
Empathy
Critical thinking
Adaptability
Microsoft Office skills
Timeline
Crew Lead
Blue Rock Event Solutions
05.2021 - 08.2021
Customer Service Manager
Cold Stone Creamery
02.2021 - Current
Customer Service Cashier
Dels Popcorn Shop
09.2018 - 06.2020
Bachelor of Science - Corporate And Organizational Communication
Southern Illinois Univeristy Edwardsville
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