Summary
Overview
Work History
Education
Skills
Timeline
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Caydence Russo

Scottsdale,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

American Warrior Autoglass
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Private Nanny

The Herrera Family
10.2021 - 08.2023
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.

Shift Manager

Cold Stone Creamery
03.2018 - 09.2022
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

High School Diploma -

Desert Mountain High School
Scottsdale, AZ
05.2021

Skills

  • Data Collection
  • Data Entry
  • Scheduling
  • Complaint Resolution
  • Appointment Scheduling
  • Call Management
  • Account Updating
  • Product Knowledge

Timeline

Customer Service Representative

American Warrior Autoglass
08.2023 - Current

Private Nanny

The Herrera Family
10.2021 - 08.2023

Shift Manager

Cold Stone Creamery
03.2018 - 09.2022

High School Diploma -

Desert Mountain High School

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Caydence Russo