Summary
Overview
Work History
Education
Skills
Timeline
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Caydence Abbott

Lawrenceburg,TN

Summary

Dynamic and customer-oriented professional with extensive experience at Hine's BBQ, excelling in guest relations and effective multitasking. Proven ability to enhance customer satisfaction through exceptional service and efficient payment processing. Recognized for maintaining a clean and welcoming environment while supporting team members to ensure a seamless dining experience.

Overview

1
1
year of professional experience

Work History

Hostess

Hine's BBQ
04.2025 - 07.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Cashier

Legends Express
04.2024 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Penn Foster
Lawrenceburg, TN
09-2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Cleanliness maintenance
  • Payment processing
  • Hospitality service expertise
  • Complaint handling
  • Guest complaint resolution
  • Table bussing
  • Efficient collaboration
  • Safe food handling
  • Special requests handling
  • Guest relations
  • Seating arrangements
  • Service prioritization
  • Guest seating
  • High volume dining
  • Server support
  • Menu memorization
  • Performance improvement
  • Table assignment
  • Beverage preparation
  • Front-of-house display creation
  • Menu presentation
  • Menu board art
  • Point of sale systems
  • Price memorization
  • Warm and friendly

Timeline

Hostess

Hine's BBQ
04.2025 - 07.2025

Cashier

Legends Express
04.2024 - 11.2024

High School Diploma -

Penn Foster

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Caydence Abbott