Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caydence Gonzalez

Los Fresnos,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Banking Customer Service Representative

Advanced Call Center Technologies LLC
01.2025 - Current
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Food Service Professional

Parry's Pizzeria & Taphouse
11.2024 - 01.2025
  • Developed and maintained positive relationships with customers to enhance service.
  • Learned other teammates' work tasks to train as backup.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Food Service Professional

Tequila Sunset Bar & Grill
05.2023 - 09.2024
  • Processed customer payments and balanced cash drawers.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.

Retail Sales Associate

Walmart
10.2023 - 06.2024
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.

Game Operations Associate

Main Event
08.2022 - 12.2022
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Education

High School Diploma -

Texas Southmost College
Brownsville, TX

Skills

  • Verbal and written communication
  • Teamwork skills
  • Attention to detail
  • De-escalation techniques
  • High-energy attitude
  • Self motivation
  • Problem-solving abilities
  • Emotional intelligence
  • Adaptability and flexibility
  • Professionalism
  • Policies and procedures adherence
  • Regulatory compliance
  • Training development aptitude
  • Information gathering
  • Calm under pressure

Timeline

Banking Customer Service Representative

Advanced Call Center Technologies LLC
01.2025 - Current

Food Service Professional

Parry's Pizzeria & Taphouse
11.2024 - 01.2025

Retail Sales Associate

Walmart
10.2023 - 06.2024

Food Service Professional

Tequila Sunset Bar & Grill
05.2023 - 09.2024

Game Operations Associate

Main Event
08.2022 - 12.2022

High School Diploma -

Texas Southmost College

Similar Profiles

CREATE PROFILE