Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Cayden (June) Beuchat

Brandon,FL

Summary

Dynamic professional with exceptional communication and strong leadership skills, experienced as a Lead Host at PetSuites. Successfully enhanced customer satisfaction through effective reservation management and upselling strategies, contributing to improved client loyalty and a notable increase in NPS scores. Proven ability to thrive in high-pressure environments while maintaining hygiene standards. Ability to handle clients issues and concerns calmly and be able to provide solutions to maintain client relationships and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Host

PetSuites of America
07.2023 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and lodging arrangements.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Monitored inventory levels of front-of-house supplies, minimizing shortages during peak hours.
  • Ensuring clients and their pet's information is up to date and correct within our database.
  • Greeting customers, old and new, and providing information regarding the services we offer.
  • Upselling our current promotions and events.
  • Aiding in meeting our budget goals for the month and increasing NPS score by asking clients to leave us reviews.
  • Handling cash and ensuring cash drawer is at the correct amount for the day.
  • Preparing medications brought in by clients and organizing them to maintain structure.
  • Keeping up with cleaning procedures to ensure resort is clean and tidy.
  • Communicating with pet parents about how their pets are doing throughout the duration of their stay and updating them on any issues that may arise and offering solutions.
  • Aiding in schedule creation to ensure each shift has proper staffing.
  • Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
  • Handled high-pressure situations calmly and professionally while maintaining composure under stress.
  • Collaborated with management to develop strategies for improving overall client experience.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
  • Developed rapport with regular clientele, fostering loyalty and repeat business.

Cashier

Zaxbys
11.2021 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Ensure food quality is up to company and customer standards.
  • Labeling and organizing inventory to ensure proper equipment and stock is acquired.
  • Keeping restaurant clean to meet FDA standards.
  • Upselling products to customers.
  • Organizing meetings with staff to ensure everyone is up to date on new policies and procedures to be conducting within the restaurant.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Durant High School
Plant City, FL
05-2023

Skills

  • Exceptional communication
  • Guest relations
  • Task delegation
  • Staff scheduling
  • Shift management
  • Upselling strategies
  • Strong leadership
  • Hygiene standards
  • Customer service
  • Effective multitasking
  • Phone etiquette
  • Reservation management

Accomplishments

Resolving issues with clients to ensure loyalty and relationships. I have been given promotion opportunities to move up within the company. I have built relationships with my coworkers and management team to create a welcoming and safe environment within the resort.

Certification

Certification in NVA Cybersecurity

Languages

English
Native or Bilingual

Timeline

Lead Host

PetSuites of America
07.2023 - Current

Cashier

Zaxbys
11.2021 - 07.2023

High School Diploma -

Durant High School

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