Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

CAYLA ALU

Lebanon,OR

Summary

Talented professional considered to be a knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Abundantly skilled and experienced in customer service settings bringing positivity and accuracy to every customer interaction. Extremely self-motivated and willing to learn new concepts to better serve the workplace team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

City Carrier Assistant

United States Postal Service
11.2023 - Current
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
  • Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
  • Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.

Crew Member

Taco Time
09.2023 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at registers.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.

Server

Flowing Tide Pub
09.2020 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring all dining areas were prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Project Manager

Reno Solar
06.2022 - 05.2023
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Developed and maintained project documentation for reliable records.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
  • Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.

Server/Main Bartender

Red Robin
12.2015 - 10.2019
  • Gather appropriate information to provide service that exceed guest expectations as well as provide trusting atmosphere, comfortable conversation, and remarkable customer service
  • Maintained expert knowledge of all permanent and revolving options to effectively direct as well as direct to add-on options to increase sales
  • Established rapport and connection with customers to develop regular clientele of guests, ensuring consistent customer retention
  • Maintained and protected establishment and patrons by adhering to sanitation and safety policies
  • Responsible for developing new-hire skills by assessing their individual needs and cultivating training development plan to adhere to corporate procedure and current practices to lead both employee and customer to success.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Office Administrator

Capital Glass - Carson, WA
12.2018 - 03.2019
  • Assist the sales and installation teams in preparing documents necessary for proper contracting, building accurate estimates and blueprints, and ensuring smooth operations in a timely manner
  • Facilitated proper invoicing, payment processing, and bookkeeping to assist the accounting departments, while upholding customer's trust with confidential information
  • Served as a direct point-of-contact for customers to establish a relationship, provide information and service, answer questions, and resolve any emerging problems with accuracy and efficiency
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Education

Associate of Arts - Liberal Arts

Truckee Meadows Community College
Reno, NV
05.2018

Associate of Arts - Criminal Justice

Truckee Meadows Community College
Reno, NV
05.2018

Skills

  • Problem-solving abilities
  • Exceptional customer service
  • Professional Appearance
  • Cash Handling
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Strong Work Ethic
  • File Organization
  • Billing and Invoicing
  • Calendar Management
  • Fast Learner
  • Microsoft Office
  • Writing and editing
  • Task Prioritization

Certification

  • OSHA 10

Affiliations

  • Co-founder of the Alpha Alpha chapter of Kappa Kappa Psi at the University of Nevada, Reno

Timeline

City Carrier Assistant

United States Postal Service
11.2023 - Current

Crew Member

Taco Time
09.2023 - 11.2023

Project Manager

Reno Solar
06.2022 - 05.2023

Server

Flowing Tide Pub
09.2020 - 06.2023

Office Administrator

Capital Glass - Carson, WA
12.2018 - 03.2019

Server/Main Bartender

Red Robin
12.2015 - 10.2019

Associate of Arts - Liberal Arts

Truckee Meadows Community College

Associate of Arts - Criminal Justice

Truckee Meadows Community College

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