Cayla Brown
Gunter
Summary
Results-driven professional with extensive experience in managing warranty claims and fostering strong client relationships. Proven ability to leverage exceptional communication and problem-solving skills to resolve disputes effectively and enhance customer satisfaction. Consistent track record of meticulous documentation and strict adherence to company policies, ensuring compliance and improving operational efficiency. Committed to delivering high-quality service and driving continuous improvement in all aspects of warranty management.
Overview
9
9
years of professional experience
Work History
Warranty Specialist
Peterbilt Division
09.2022 - Current
- Oversaw the complete warranty lifecycle for multiple locations, from daily payment reconciliation to final recovery.
- Successfully negotiated and filed all warranty claims with OEMs, serving as the direct PACCAR liaison.
- Conducted in-depth data analysis to identify root causes for high warranty costs, tracked "no charge" recovery, and managed the reconciliation of incoming funds.
- Managed OEM relations by negotiating annual labor rates and updating supplier agreements and training manuals.
Office Manager
Vision Source Trophy Club
06.2020 - 09.2022
- Manage financial operations: daily reconciliation, bank deposits, insurance billing, accounts receivable, and bookkeeping (QuickBooks data entry).
- Handle all aspects of staff management: scheduling, punctuality, time off, daily supervision, ongoing training/remediation, and recruitment/hiring.
- Oversee daily office operations, including product dispensing (contact lenses/orders), supply inventory, patient complaints, and recall strategies.
- Track key data and produce monthly reports.
Optometry Tech
Vision Source Trophy Club
06.2020 - 09.2022
- Clinical and Technical Support: Assisted with eye exams, administered visual capability tests, took patient histories, and managed technical tasks like minor equipment/glasses repair and lens/frame fabrication.
- Administrative & Patient Experience: Managed scheduling, pulled insurance, submitted claims/payments, maintained inventory/records, and educated patients on lens care and frame selection.
Manager
Edelweiss Tea Haus
11.2016 - 12.2019
- Staff Management: Hire, train, and supervise employees; create schedules; process payroll and maintain personnel records.
- Financial & Inventory Control: Manage budgets, track stock, forecast needs, oversee ordering, and report on financial and inventory performance.
- Operations & Compliance: Ensure adherence to operating, health, and safety standards; enforce employee compliance; and resolve customer issues.
Team Lead
Buc-ee’s
04.2016 - 11.2016
- Cash Management: Balanced and settled cash drawers at the beginning and end of each shift; processed all exchanges and refunds.
- Operational Support: Assisted with stocking, rotating merchandise, and marking labels.
- Customer Service & Training: Served as the initial point person for customer complaints and provided training to new cashiers.
Education
Distinguished Diploma -
Flour Bluff High School
Corpus Christi, Texas05.2014
BA - Biology
North Central Texas College
Corinth, TexasSkills
- Warranty evaluation
- Proficient in Microsoft Office
- Sales coordination
- Specialized product insight
Timeline
Warranty Specialist
Peterbilt Division
09.2022 - Current
Office Manager
Vision Source Trophy Club
06.2020 - 09.2022
Optometry Tech
Vision Source Trophy Club
06.2020 - 09.2022
Manager
Edelweiss Tea Haus
11.2016 - 12.2019
Team Lead
Buc-ee’s
04.2016 - 11.2016
BA - Biology
North Central Texas College
Distinguished Diploma -
Flour Bluff High School
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