Cayla Harder

Provides leadership to staff. Recruits, hires and trains staff. Reviews work of staff. Collects data. Analyzes collected data to prepare summaries. Promotes excellent customer service. Plans, organizes and directs implementation of programs. Coaches as well as counsels staff, initiating disciplinary action of necessary. Responsible for directing staff and their work on how to provide quality customer service. Deals with customer services via telephone, email, and other technologies as well as in person. Communicate with interpersonal staff, stakeholders, and customers in effective manner. Responsible for developing policy, procedures, processes and programs with impacts ranging from small groups to organization wide using exceptional level of knowledge regarding civil service human resources laws, rules, regulations and policies. Utilizes Microsoft Word, Excel, and PowerPoint. Identifies problematic areas, solutions, and present recommendations for improvements to ensure effective operations. Assesses staff needs. Works with supervisory team to make necessary staff assignments pertaining to development of processes and procedures.

Directed, assisted and provided recommendations to staff and supervisors regarding administrative, personnel, budgetary, and confidential matters. Established and maintained tactful and cooperative working relationships with staff, contractors, and patients. Maintained updated on all policies, objectives, and constraints. Drafted and executed justification requests for services by providing consultative services to executives, and formulated recommendations to management. Provided leadership and direction to staff on carious issues, assignments, and projects. Managed reimbursement contracts. Lead compliance reviews of contracts including observation of customer/patient activities. Assisted in research and preparation of reports, project proposals, and budgets. Consulted with with patients to identify needs, creating strategic plans to proactively develop, improve, and provide improvements and changes. Responsible for preforming data collection, qualitative research, and evaluation.

Directed, supervised, and assisted with the execution of all fiscal services, and established and maintained tactful and cooperative working relationships with staff and vendors. Developed, prepared, and analyzed the annual budget. Provided technical support on all budget/fiscal related matters. Reviewed monthly expenditures; prepared monthly projections; and provided recommendations to management regarding cost savings. Reconciled and reported on any
discrepancies found in records and compared all funding reports to general ledger. Implemented and established use of QuickBooks for accounting software. Led, developed, managed, and provided direction and oversight to a cross-functional team of staff members and managers focused on development of business processes. Collaborated with team to develop, research, and evaluate new marketing strategies, solutions and communication tools. Assisted staff in developing ideas and approved tactical directions. Executed planned projects using project management processes, tools and techniques. Provided strategic leadership for media planning process across all market segments. Directed development of business plans to support business products. Reviewed strategy, plans, budgets, and made recommendations to senior management.