Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cayla Holloway

Cayla Holloway

Pickens,MS

Summary

Dynamic professional with experience at Amazon as a Factory Production Worker, excelling in assembly line work and problem-solving. Proven ability to enhance productivity and streamline processes in call center roles, ensuring high customer satisfaction. Skilled in data entry and customer support, consistently achieving operational efficiency and fostering positive relationships.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

5
5
years of professional experience

Work History

Factory Production Worker

Amazon
04.2024 - Current
  • Operated production machinery, ensuring adherence to safety protocols and quality standards.
  • Assembled products efficiently, maintaining consistent output within established timelines.
  • Conducted routine maintenance on equipment to minimize downtime and enhance operational efficiency.
  • Collaborated with team members to optimize workflow and improve overall productivity rates.

Call Center Representative

Wise Staffing
12.2022 - 03.2023
  • Developed scripts for common customer scenarios, enhancing communication efficiency across the team.
  • Resolved escalated issues effectively, maintaining positive customer relationships and retention rates.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Call Center Representative for JPD

Call Center Representative

Beacon Hill Staffing Group LLC.
11.2020 - 12.2022
  • Managed high-volume inbound calls to resolve customer inquiries and issues promptly.
  • Provided accurate information about products and services, enhancing customer satisfaction.
  • Documented call details in CRM systems, ensuring data integrity for reporting purposes.
  • Collaborated with team members to streamline processes, improving response time for customer requests.

Education

DTC - Medical Assistance

Delta Technical College
Horn Lake, MS

High School Diploma -

Velma Jackson High School
Camden, MS
05-2017

Skills

  • Assembly line work
  • Manufacturing
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Factory Production Worker

Amazon
04.2024 - Current

Call Center Representative

Wise Staffing
12.2022 - 03.2023

Call Center Representative

Beacon Hill Staffing Group LLC.
11.2020 - 12.2022

DTC - Medical Assistance

Delta Technical College

High School Diploma -

Velma Jackson High School

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