Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CAYLA IVORY

Tampa,FL

Summary

Dedicated professional with four years of outstanding performance in the U.S. military: exceptional reputation for a passionate work ethic and an uncompromising devotion to serving others. Highly Skilled at learning , adjusting to change, making connections and learning new computer programs. Truly personable customer service professional with four plus experience in Data entry, administrative support and call-center operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Hometeam Pest Defense (Riverview)
09.2022 - Current
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Executed record filing system to improve document organization and management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Optimized organizational processes by effectively managing crew schedules while adhering to restrictions.

Assistant Store Manager

RentACenter
12.2019 - 01.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Verified inventory counts.
  • Trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Representative

Home Team Pest Defense (Orlando)
09.2017 - 09.2019
  • Collected information to understand needs ,offer solutions quickly
  • Researched potential clients, markets to prepare for appointments
  • Answered 100+ calls daily
  • Followed up with customers after completed services to suggest additional service or product purchases, inquire about needs or concerns
  • Used consultative sales approach to understand customer needs, recommend relevant offerings
  • Adapted sales techniques to specific clients, promoted products based on individualized client needs
  • Set appointments
  • Maintained organization of documents
  • Respond to emails
  • Processed payments
  • Constructed agreements
  • Entered information about interactions with customers to track requests, document problems and record solutions offered
  • Maintained accurate, current customer account data with manual forms processing and digital information updates
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, resolving problems swiftly
  • Used consultative sales approach to understand customer needs, recommend relevant offerings
  • Handled diverse range of customer service, operational administrative requirements daily
  • Used computer databases to keep track of phone calls, confidential notes about conversations, customer contact information.

Administrative Assistant

United states Army
01.2013 - 06.2016
  • Answered telephone 100+ inquiries from clients, vendors, public.
  • Received and routed business correspondence to correct department or staff member.
  • Coordinated office inventory by restocking supplies, placing purchase orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Planned coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Properly distributed incoming mail.
  • Maintained clean reception area, including lounge and associated areas.
  • Organized all paperwork.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Provided clerical support which included copying, faxing, rebinding to emails and file management.

Education

High School Diploma - General Studies

Dr. Phillips High School
Orlando, FL
2013

Skills

  • Proficient in outlook, word and excel
  • Customer service support
  • Strategic Sales knowledge
  • Strong communication skills
  • Multitasking
  • Detail Oriented
  • Filing and data archiving
  • Report writing
  • Appointment setting
  • Professional Phone etiquette
  • Clerical support
  • Creative problem solver
  • Team Collaboration And Leadership
  • Data Entry
  • Paperwork Processing
  • Scheduling

References

REFERENCES Justice Thornton, (407)506-9754,evalinathornton@aol.com,Mentor

Classmate India Elias (407) 683-4780,

Chasity Johnson, (804) 410-4671 Chasitynicholejohnson2011@gmail.com Former coworker

Dr.Vanessa Brown (407)355-3200 (6052205) Lillie.brown@ocps.net Former teacher

Jessica Izzarati (561) 201-0611 Jessschaffner@gmail.com, Former supervisor.

Timeline

Customer Service Representative

Hometeam Pest Defense (Riverview)
09.2022 - Current

Assistant Store Manager

RentACenter
12.2019 - 01.2021

Customer Service Representative

Home Team Pest Defense (Orlando)
09.2017 - 09.2019

Administrative Assistant

United states Army
01.2013 - 06.2016

High School Diploma - General Studies

Dr. Phillips High School

Similar Profiles

CREATE PROFILE
CAYLA IVORY