Cayla Kelly
Ocoee,FL
Summary
Customer-oriented General Manager with 5+ years of experience focused on increasing revenue and customer satisfaction. Adaptive and highly functional in high-volume environments and high-stress situations. Meticulous leader with a focus on successful teamwork and employee happiness. Experience includes staff management, invoicing, vendor negotiations, inventory tracking, excellent customer service, schedule coordination, and bartending and serving at a high volume.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Trick Shots Corporate
Orlando, FL
02.2023 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Built relationships with approved vendors to create promotional events for new product.
Assistant Manager
Trick Shots Corporate
Orlando, FL
02.2022 - 02.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Head Bartender
Trick Shots Corporate
Orlando, FL
07.2018 - 01.2022
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed high volume of shift customers and simultaneously assisted servers with diverse needs.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
Server
Trick Shots Corporate
Orlando, FL
07.2018 - 03.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Developed strong and lasting resident relationships.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Associate Trainer
Panera Bread
Orlando, FL
06.2017 - 02.2018
- Instructed new team members on how to complete tasks.
- Explained goals and expectations required of trainees.
- Operated cash register, collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted customers with questions regarding the menu.
- Retrieved bakery items for guests in a friendly manner.
- Followed health code for proper handling of food.
Skills
- Employee Motivation
- Training Management
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Records Organization and Management
- Supervision and Training
- Food safety understanding
- Accommodating diverse clientele
- High-volume dining
- Table Bussing
- Sharp memory
- Anticipating guest needs
- Suggestive selling
- Outstanding customer service
- Able to stand 10 hours
Accomplishments
- Named Employee of the Month November, 2021
- Named Employee of the Month January, 2021
- Named Employee of the Month May, 2019
Certification
- Food Safety Certified
Timeline
General Manager
Trick Shots Corporate
02.2023 - Current
Assistant Manager
Trick Shots Corporate
02.2022 - 02.2023
Head Bartender
Trick Shots Corporate
07.2018 - 01.2022
Server
Trick Shots Corporate
07.2018 - 03.2019
Associate Trainer
Panera Bread
06.2017 - 02.2018
- Food Safety Certified
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