Cayla Kinney

Food Service Team Leader

Target

Frederick, MD

03.2021 - Current

Place supply and food orders.
Manage inventory.
Schedule shifts for employees.
Oversee the hiring process.
Responsible for documenting and addressing instances of employee performance issues or misconduct in accordance with company policies and procedures.
Resolved customer complaints in a timely manner to maintain customer satisfaction levels.
Analyzed sales reports to determine staffing needs during peak times of business activity.
Provided feedback on team member performance reviews by evaluating individual strengths and weaknesses.
Inspected equipment regularly to ensure it was functioning properly at all times.
Communicated effectively with management regarding any problems or concerns related to food service operations.
Reviewed daily task list with employees and assigned tasks for completion.
Provide exceptional customer service by providing personalized experiences, taking orders accurately, crafting quality beverages, and ensuring a welcoming atmosphere. Duties include engaging with customers, addressing inquiries, resolving concerns promptly, and upholding the brand's service standards to create memorable moments for patrons.
Monitor and analyze sales metrics.
Maintain organized files and certifications.
Conduct barista certifications.
Lead team training initiatives.
Ensure adherence to rigorous food safety guidelines and standards within the team, emphasizing the importance of compliance and consistently enforcing these standards to uphold the highest levels of safety and quality.
Ensure strict adherence to cleanliness guidelines mandated by state food safety regulations, consistently enforcing these standards to maintain a safe and hygienic environment.
Accountable for providing comprehensive support to the Target store beyond my designated work center, including assistance with order fulfillment, check-lane operations, team training, and other cross-functional tasks to ensure the overall success and efficiency of the store.
Perform other relevant duties as required.