Cayla Mccullar

• In charge of shifts, hiring, truck orders and truck put up, inventory
• Handled cash accurately and prepared deposits.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Motivated, trained, and disciplined employees to maximize performance.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Resolved problems promptly to elevate customer approval.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Mentored and motivated team members to achieve challenging business goals.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• I assist the therapist with exercises and walking the patients
• I transport the patients to and from therapy
• I assist the patients to the restroom as needed
• I love that i have helped people regain the ability to walk and function again
• Skills Used: transferring a patient, computer skills as needed, assisting with gait training, using hot and cold packs as needed
• Enforced safety procedures with all patients.
• Followed all HIPAA rules and regulations regarding patient confidentiality.

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• I monitor cameras and assist with any employees that are injured or sick
• I file some paperwork and train
• Skills Used: typing, computer, emt
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Checked and verified photo identification prior to granting facility access.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Screened individuals and prevented passage of prohibited articles into restricted areas.

• I was put in doctors orders, stuffed and removed things from charts as needed, assisted patients or their family with anything they needed
• Made referrals and appointments as needed
• Handled filing paperwork in charts and elsewhere as needed
• Skills Used: computer, patient information, working well with the public, organization
• Answered multi-line phone system and enthusiastically greeted callers.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.
• Managed filing system, entered data and completed other clerical tasks.
• Volunteered to help with special projects of varying degrees of complexity.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.

I am currently finishing my degree with a concentration in Human Resources with an anticipated graduation by early spring next 2026.