Cayla Novell
Milwaukee,WI
Summary
Financial Analyst with experience at Nationwide Insurance, specializing in financial review and data analysis. Demonstrated success in improving operational efficiency through detailed documentation and effective problem-solving. Expertise in navigating complex systems and enhancing underwriting processes, resulting in accurate financial reporting. Proficient in Microsoft Office and remote operations support.
Overview
8
8
years of professional experience
Work History
Financial Analyst / Underwriting Technician
Nationwide Insurance
, WI
07.2021 - Current
- Validated financial and account data for accuracy through systematic review and troubleshooting.
- Enhanced support for underwriting and internal teams with clear written communication.
- Oversaw documentation reviews, data validation processes, and system checks.
- Resolved discrepancies across various platforms to ensure record accuracy.
- Maintained productivity in a remote setting by achieving daily objectives.
- Analyzed financial data to identify trends and inform business decisions.
Member Service Representative
Landmark Credit Union
01.2020 - 12.2020
- Assisted members with account updates and documentation.
- Processed transactions accurately and answered customer questions.
- Maintained organized records and ensured strong service quality.
Auto Escalation Representive
CNH
Racine, Wisconsin
07.2018 - 02.2020
- Executed daily responsibilities with precision and efficiency.
- Collaborated effectively with diverse coworkers to achieve objectives and resolve product-related issues.
- Managed inventory levels for parts, ensuring accuracy in stock records.
- Coordinated sourcing and delivery of parts with suppliers and vendors.
- Identified potential defects in parts prior to customer delivery.
- Created purchase orders for new parts as required by vendors or suppliers.
Fraud Specialist
FIS
Brown Deer, Wisconsin
09.2017 - 04.2018
- Analyzed fraud patterns to identify suspicious transactions and potential risks.
- Monitored accounts for unusual activity using advanced analytical tools.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
Education
Some College (No Degree) - Liberal Arts
Milwaukee Area Technical College (MATC)
Milwaukee, WISkills
- Data entry and documentation
- Financial review and underwriting
- Remote operations support
- System navigation and quality control
- Microsoft Office proficiency
- Email and chat support
- Problem solving and organization
- Financial analysis
Timeline
Financial Analyst / Underwriting Technician
Nationwide Insurance
07.2021 - Current
Member Service Representative
Landmark Credit Union
01.2020 - 12.2020
Auto Escalation Representive
CNH
07.2018 - 02.2020
Fraud Specialist
FIS
09.2017 - 04.2018
Some College (No Degree) - Liberal Arts
Milwaukee Area Technical College (MATC)