Summary
Overview
Work History
Education
Skills
Timeline
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Cayla Pates

Joliet,IL

Summary

Dynamic Inventory Specialist with a proven track record. Enhancing inventory accuracy through meticulous cycle counting and reconciliation. Skilled in inventory control and customer relations, I excel in fostering teamwork and driving productivity, ensuring efficient operations while maintaining a clean and organized work environment. Reliable and detail-oriented, I am committed to optimizing processes.

Overview

5
5
years of professional experience

Work History

Inventory Specialist

Amazon
10.2023 - 10.2024
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Customer Service Representative

IKEA
01.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Menards
01.2020 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Bachelor Of Business Administration - Business Administration

East-West University
Chicago, IL
05.2016

Skills

  • Attention to detail
  • Customer service
  • Inventory control
  • Teamwork and collaboration
  • Inventory organization
  • Inventory tracking
  • Order fulfillment
  • Order picking and processing
  • MS office
  • Stocking and organization
  • Cycle counting
  • Inventory accounts reconciliation
  • Inventory reconciliation
  • Audit processes
  • Material handling
  • Recording shipments
  • Loss prevention
  • Ordering supplies
  • Systems and software expertise
  • Tagging procedures
  • Maintaining stock levels
  • Stock replenishment
  • Equipment operation
  • Inventory optimization
  • Records management
  • Database management
  • Order management
  • Quality procedures
  • Data management
  • Equipment monitoring
  • Verbal and written communication
  • Reliable and punctual
  • Problem-solving
  • Customer relations
  • Inventory monitoring and management
  • Microsoft office
  • Quality control
  • Quality assurance
  • Time management

Timeline

Inventory Specialist

Amazon
10.2023 - 10.2024

Customer Service Representative

IKEA
01.2022 - 10.2023

Customer Service Representative

Menards
01.2020 - 12.2022

Bachelor Of Business Administration - Business Administration

East-West University

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Cayla Pates