Summary
Overview
Work History
Education
Skills
Timeline
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Cayla Ramos

Stony Point

Summary

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Associate

Ulta Beauty Inc.
09.2024 - 06.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Associate

ShopRite
08.2020 - 08.2024
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

No Degree - Health Sciences

Westchester Community College
Valhalla, NY
05-2027

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Cash handling
  • Customer engagement
  • Oral communication
  • Work Planning and Prioritization
  • Multitasking and organization
  • Strong communication and interpersonal skills
  • Organization
  • Honest and dependable

Timeline

Associate

Ulta Beauty Inc.
09.2024 - 06.2025

Associate

ShopRite
08.2020 - 08.2024

No Degree - Health Sciences

Westchester Community College

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