Cayla Sugimoto
Lakewood,CA
Summary
Over my 15-year professional journey, I have developed a skill set that directly supports the cultivation of strong customer relationships. In various roles, I have consistently demonstrated teamwork, effective communication, and adept management abilities. As a meticulous and detail-oriented collaborator, I bring strong organizational skills and self-motivation to my work. I excel at managing multiple projects simultaneously while ensuring precision in all tasks. As a skilled sales executive, I am passionate about continuous learning and committed to enhancing my capabilities, dedicating myself to optimizing business success by seizing sales and service opportunities.
Overview
17
17
years of professional experience
Work History
Sales Executive
Premier Print Source, Inc
01.2022 - Current
- Demonstrated and presented products at over 32 trade shows and expositions, engaging new prospects and building brand awareness.
- Acquired and retained 420 new companies, driving significant business growth and long-term customer relationships.
- Effectively multitasked by prioritizing rush orders with specific deadlines alongside standard orders to meet customer expectations.
- Developed new Sponsorship and Ambassador programs, resulting in 50% growth in customer engagement and sales.
- Self-motivated, serving as the only company representative to perform activations at shows and races, maximizing exposure and results.
- Generated over 30,000 new prospects through targeted lead generation strategies
- Strength in increasing orders by proactively suggesting related products, clearly explaining features, and leveraging customer buying history to offer personalized
- Strong ability to prepare, generate, and follow up on verbal or written quotations, effectively securing orders and identifying reasons for lost sales, allowing for continuous improvement in the sales processrecommendations that enhance sales
Bartender
The Capital Grille
10.2015 - 01.2023
- Planned, organized, and managed the operations of a cocktail lounge and bar, serving an average of 30 tables per night.
- Provided exceptional customer service, fostering repeat business and long-term guest relationships.
- Proactive problem-solving skills, able to take decisive action and resolve a variety of issues that may be challenging to ensure smooth operations and maintaining customer satisfaction.
- Delivered comprehensive training to new hires on company SOPs, workflow, and guest communication, offering ongoing mentorship and support.
- Strong ability to thrive in a team environment by collaborating effectively with colleagues, fostering open communication, and contributing to a cohesive, unified team dynamic to achieve common goals and deliver exceptional results.
- Exceptional attention to detail, ensuring accuracy and thoroughness in every task, from handling orders and inventory to providing precise customer service.
Accounts Receivable Specialist
Commercial Fire Protection, Inc
01.2020 - 01.2022
- Evaluated open accounts for past due balances and implemented collection strategies to drive timely payments.
- Investigated billing discrepancies, identified root causes, and implemented solutions to resolve issues and prevent recurrence.
- Reviewed contracts, proposals, and waivers to ensure accuracy and maintain consistent billing cycles.
- Handled a variety of special inquiries and certificate requests from customers, partners, and government agencies.
- Worked with delinquent account holders to collect outstanding balances and reconcile accounts for approval.
House Lead, Assistant Accounting Manager and Maitre
Maggiano's Little Italy
04.2008 - 10.2016
- Reviewed work procedures and operational challenges to identify opportunities for enhancing service quality and efficiency.
- Managed guest order issues and kitchen operations to ensure a seamless workflow in the restaurant.
- Assisted Banquet sales by promptly addressing phone calls and responding to emails regarding existing inquiries.
- Oversaw daily operations of the accounting department, ensuring organizational efficiency and accuracy.
- Monitored and analyzed accounting data, generating financial reports and statements for quarterly evaluations.
- Established and enforced proper accounting methods, policies, and principles to maintain compliance and accuracy.
Education
Early Childhood Development -
Irvine Valley College
Irvine, CA10.2024
High School Diploma -
Orange Coast College
Costa Mesa, CA10.2024
La Quinta High School -
La Quinta, CA10.2024
Skills
- QuickBooks
- Account Reconciliation
- Accounts Receivable
- Customer Relationship Management
- Forecasting
- Product Demos
- Business Development
- Order Management
- Networking
- Establishing Contacts
- Prospecting Skills
- Serve Customers
- Sales Expertise
- Quota Achievement
- Client Development
- Complex Problem-Solving
- Upselling Techniques
- Quotas and Goals
Timeline
Sales Executive
Premier Print Source, Inc
01.2022 - Current
Accounts Receivable Specialist
Commercial Fire Protection, Inc
01.2020 - 01.2022
Bartender
The Capital Grille
10.2015 - 01.2023
House Lead, Assistant Accounting Manager and Maitre
Maggiano's Little Italy
04.2008 - 10.2016
High School Diploma -
Orange Coast College
La Quinta High School -
Early Childhood Development -
Irvine Valley College
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