Cayla Taylor
Newburgh,NY
Summary
To attain a position that will expand my knowledge and spread my love of food and beverage service to the community Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Operations, Bartender, & Sous Chef
The Mansion Gentlemen's Club,
Newburgh, NY
08.2020 - Current
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented kitchen policies, procedures and quality standards.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Trained new employees on kitchen procedures and policies.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Received, organized and rotated paper goods and food ingredients.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Resolved problems or concerns to satisfaction of involved parties.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Mitigated business risks by working closely with staff members and assessing performance.
Server, Event Server, & Bartender
I-84 Diner
Fishkill, NY
05.2021 - 04.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked food before serving it to customers.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
Bartender and Server
La Misa Catering LLC
Saugerties, NY
11.2019 - 11.2019
- Bartender and Server for private, upscale, and VIP clientele
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Assisted in setting up the bar for service shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted guests with friendliness and professionalism.
Ole Savannah
Kingston, NY
09.2018 - 07.2019
- Catering Preparation and Execution, Daily Preparation for service
- Garde Manger Preparation, Garde Manger Service, Dessert Production and Service, Expeditor, and Food Runner
Capital Tavern
Kingston, NY
04.2018 - 09.2018
- Catering Preparation and Execution, Daily Preparation for service
- Garde Manger Preparation, Garde Manger Service, Dessert Service, Hot Appetizers Service, Flatbread Station
New World Home Cooking
Saugerties, NY
09.2016 - 04.2018
- Catering Preparation, Production, and Plating for Weddings
- Garde Manger Preparation, Garde Manger/Dessert Service, Hot Appetizers, Baking Production, Bartender at Special Events
BreadAlone
Lake Katrine, NY
02.2017 - 07.2017
- Preparation, Production, and Plating of pastries at High volume
Special Events Catering at CIA Greystone
St. Helena, CA
05.2016 - 07.2016
- Preparation, Production, and Plating for events such as weddings and corporate retreats
Morning Baker / Server / Cashier, Server, and Barista
Apple Pie Bakery Café
Hyde Park
03.2015 - 04.2016
- Morning Baker (Bread production, production of bakery items that are in the viennoiserie case) (March 2015-May 2015)
- Server (March 2015-May 2015)
- Cashier, Server, and Barista (January 2016-April 2016, November 15th 2016 – December 20th 2016)
Internship
Dominque Ansel Bakery
New York
04.2014 - 08.2014
- Preparation for pastry production (i.e
- Ganache, pate a choux, cookies, croissant, and kouign amann dough)
- Bake shift for entire bakery (i.e
- Cookie shots, frying, filling, and finishing cronuts, baking lamination, and canelé)
- Overnight pastry production (i.e
- Religieuse, eclairs, pavlovas, panna cotta, entremets, petit gateaux)
Education
Bachelors of Business Administration - Concentration in Advanced Baking and Pastry
Culinary Institute of America
Hyde Park, NY12.2016
Associates Degree - Baking and Pastry
Culinary Institute of America
Hyde Park, NY05.2015
Skills
- Ability to serve alcoholic and non-alcoholic beverages
- Multitasking
- Conflict resolution
- Customer service
- Task delegation
- Safety procedures
- Staff recruitment
- Workflow optimization
- Documentation and reporting
- Decision-making
- Quality assurance
- Process improvement
- Employee training
- Vendor management
- Time management
- Inventory management
- Resource allocation
- Performance monitoring
- Analytical thinking
Certification
- Bartending License NYS, 09/04/22
- NYS Sexual Harassment Course, 11/01/22
Timeline
Server, Event Server, & Bartender
I-84 Diner
05.2021 - 04.2022
Manager of Operations, Bartender, & Sous Chef
The Mansion Gentlemen's Club,
08.2020 - Current
Bartender and Server
La Misa Catering LLC
11.2019 - 11.2019
Ole Savannah
09.2018 - 07.2019
Capital Tavern
04.2018 - 09.2018
BreadAlone
02.2017 - 07.2017
New World Home Cooking
09.2016 - 04.2018
Special Events Catering at CIA Greystone
05.2016 - 07.2016
Morning Baker / Server / Cashier, Server, and Barista
Apple Pie Bakery Café
03.2015 - 04.2016
Internship
Dominque Ansel Bakery
04.2014 - 08.2014
Bachelors of Business Administration - Concentration in Advanced Baking and Pastry
Culinary Institute of America
Associates Degree - Baking and Pastry
Culinary Institute of America
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