Summary
Overview
Work History
Education
Skills
Page
References
Timeline
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Cayla Townes

Huntersville,NC

Summary

Highly motivated, dedicated and reliable. Enjoy contributing to a team effort and creating a good working environment. Outstanding ability to positively interact with persons from all backgrounds, while maintaining professionalism.

Overview

9
9
years of professional experience

Work History

Stocker

Walmart
02.2024 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.

Front Desk Agent

Candlewood Management Services
10.2019 - 07.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.

FOH (Cashier/Server/Runner)

Shomars
01.2016 - 01.2017
  • Provided prompt service while taking orders and serving food
  • Trained new employees, was available to open and close
  • Consistently provided heartfelt hospitality
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Followed all cash and security procedures
  • Diligently restocked work stations.

Education

Hough High School
Cornelius, NC
06.2018

Skills

  • Working knowledge of: Microsoft Office (Word, Excel, PowerPoint)
  • Typing 45wpm

Page

1, 1

References

Furnished Upon Request

Timeline

Stocker

Walmart
02.2024 - Current

Front Desk Agent

Candlewood Management Services
10.2019 - 07.2022

FOH (Cashier/Server/Runner)

Shomars
01.2016 - 01.2017

Hough High School

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Cayla Townes