Cayla Townes

Huntersville,NC

Summary

Highly motivated, dedicated and reliable. Enjoy contributing to a team effort and creating a good working environment. Outstanding ability to positively interact with persons from all backgrounds, while maintaining professionalism.

Overview

years of professional experience

Work History

Stocker

Walmart

Huntersville, NC

02.2024 - Current

Unloaded, sorted and stocked merchandise according to store layout and product placement.
Answered customer questions and provided detailed product information.
Performed inventory control, such as counting, and stocking merchandise.
Greeted customers and directed to requested products.
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.

Front Desk Agent

Candlewood Management Services

Huntersville, NC

10.2019 - 07.2022

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Answered customer telephone calls promptly and appropriately handled needs.

FOH (Cashier/Server/Runner)

Shomars

Huntersville

01.2016 - 01.2017

Provided prompt service while taking orders and serving food
Trained new employees, was available to open and close
Consistently provided heartfelt hospitality
Maintained high standards of customer service during high-volume, fast-paced operations
Followed all cash and security procedures
Diligently restocked work stations.

Education

Hough High School

Cornelius, NC

06.2018

Skills

Working knowledge of: Microsoft Office (Word, Excel, PowerPoint)

Typing 45wpm

Page

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References

Furnished Upon Request

Timeline