Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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Cayla Williams

Wake Forest,NC

Summary

Dynamic professional with extensive experience in the hospitality, sales, and property management sectors. Adept at delivering exceptional customer service, driving sales growth, and managing property operations efficiently. Proven track record of enhancing guest satisfaction, achieving sales targets, and optimizing property performance. Skilled in relationship building, negotiation, and team leadership, with a keen ability to adapt to diverse environments and challenges. Eager to leverage a comprehensive background to contribute to the success of a forward-thinking organization.

Overview

9
9
years of professional experience

Work History

Leasing Professional

IRT Living | Aston Apartments
Wake Forest, NC
03.2023 - Current
  • Participated in industry events such as trade shows and conferences.
  • Reviewed financial statements to ensure prospective tenants met the criteria for leasing.
  • Developed marketing plans to promote available rental units.
  • Maintained accurate records of current leases, renewals, and terminations.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Leasing Consultant

Ashborough Apartments
Raleigh, NC
03.2021 - 01.2023
  • Managing all leases from potential and existing clients
  • Planning and implementing marketing strategies to generate traffic
  • Preparing all lease-related paperwork
  • Executing new lease agreements and coordinating move-in processes
  • Schedule and coordinate lease applications and follow all applicable regulations.

Front Desk Agent

Fairfield Inn by Marriott
Raleigh, NC
01.2019 - 01.2022
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Senior front desk agent responsible for training new hires
  • Experience working with Dos System
  • Managed customer complaints and rectified issues to complete satisfaction
  • Posted charges, updated accounts, and issued bills to departing guests
  • Managed high volume of phone calls and routed to proper guest or internal department
  • Set guest and group reservations and processed check-ins and check-outs
  • Cross Trained in Food and beverage departments and assisted areas in times of high demand
  • Warmly greeted incoming guests, issuing room keys, and providing information regarding policies and amenities.

Sales Consultant

Bed Bath and Beyond
Raleigh, NC
03.2018 - 06.2019
  • Introduced customers to new offerings and updated accounts
  • Provided training on appropriate product selection
  • Bridal Registry Consultant
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Processed orders through system and coordinated product deliveries
  • Managed credit and debit card payment processing to complete purchasing experience
  • Loaded and unloaded delivery trucks to maintain store's inventory
  • Holiday overnight inventory stocking.

Sales Consultant

Best Buy
Raleigh, NC
12.2014 - 12.2016
  • Improved profitability, developing pipeline of multiple distribution channels and sales strategies
  • Leveraged market data and competitive insights to increase client profitability
  • Consulted with long-term, new, and prospective customers to understand needs and propose ideal solutions
  • Greeted incoming customers and provided expert sales and service to drive revenue
  • Worked to meet daily revenue goals, protected plans, credit card applications and accessory attachments
  • Worked to provide customers with the best service and knowledge of products specifically in the computer-based products department
  • Improving communications and listening skills through sales training.
  • Participated in regular training sessions on new products, services, and industry trends.

Education

BBA - Business Management

Johnson & Wales University
01.2020

Skills

  • Fluent in English
  • Proficient in Spanish
  • Conflict management
  • Safety and security procedures
  • Community Engagement
  • Sales and Marketing Aptitude
  • Market Trends
  • Project organization
  • Training and Mentoring
  • Event Planning
  • Organized Mindset
  • Payment Processing

Activities

  • FBLA (Future Business Leaders of America) Scholarship Received
  • Founded charter in school 12th grade year
  • President of Spanish Club 2013-2016
  • National Honors Society – 2016
  • Raleigh Youth Council -2015-2016
  • Volunteer for The Affordable Care Act – 2014-2016

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Leasing Professional

IRT Living | Aston Apartments
03.2023 - Current

Leasing Consultant

Ashborough Apartments
03.2021 - 01.2023

Front Desk Agent

Fairfield Inn by Marriott
01.2019 - 01.2022

Sales Consultant

Bed Bath and Beyond
03.2018 - 06.2019

Sales Consultant

Best Buy
12.2014 - 12.2016

BBA - Business Management

Johnson & Wales University

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Cayla Williams