Cayla Brown
Marietta,GA
Summary
Proven leadership strengths and ability to manage multiple responsibilities in a fast paced environment. Well Organized with attention to detail. Flexible and honorable professional with proven hospitality, and customer service experience. To add value to an organization with skills in the field of fundraising, advertising, and production, while further enhancing creative skills in accordance with organizational objectives. Highly analytical, innovative, and responsible individual with a track record of troubleshooting, problem solving, quick thinking, and diplomatically resolving conflicts. Enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Manager
CADC LLC
Durham NC, Raleigh NC, Chapel Hill NC, Marietta GA, GA
06.2014 - 02.2021
- Recruitment, Hiring, Training, and Management
- Assist in all canvasser recruitment activities and ensuring that recruitment goals are achieved throughout duration of program
- Implementing complete interview and hiring process of all successful applicants
- Ensuring successful training of all canvassers
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Providing canvassers with positive leadership culture, resources, guidance and technical support required to succeed during each phase of program
- Ensuring compliance with all CADC policies and best practices
- Ensuring all canvass shifts are launched and completed in timely, orderly fashion
- Promoting continued development of canvassers in their day-to-day duties and responsibilities over course of program
- Communicating all pertinent on-the-ground information to, and providing timely response to requests from canvassers under direction
- Ensuring canvassers properly perform their roles and maintain accurate and reliable data
- Providing daily reports as part of ongoing evaluation of program’s success
- Facilitated field operations through supervision and direction of field personnel.
- Effectively supervised staff of over 100 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Worked on numerous political, and social campaigns.
Program Associate
CORE Organized Relief Effort
Alpharetta, GA
05.2020 - 10.2020
- Job duties are assigned daily, included but aren’t limited to
- Controlling traffic; actively instructing vehicles which lane to follow to be tested for Covid-19
- Working check in; Going from car to car collecting information to either register clients, or scan QR code’s for their appointment, and personal information
- Working Demo; Assisting clients with self testing, instructing them on how to administer test themselves
- Set Up, Break Down, and Work Decon; Take all necessary equipment outside, set equipment up in particular spot, make sanitation solution, spray solution on employees who are returning inside, or going home, at end of day walk each tent and sanitize every piece of equipment
- Reception; Check in all personnel, take everyone’s temperature, spray sanitizer on individuals hand
- Handle deliveries, and pickups, request equipment from warehouse, handle food deliveries, deliver PPE,
- Test Kits, Water and other essentials to personnel working outside.
- Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
- Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
Peer Support Worker
Behavioral Health South Georgia
Adel, GA
01.2018 - 01.2019
- Assisted clients in articulating personal goals for recovery through use of one-to- one and group sessions
- During these sessions supported clients in identifying and creating goals and developing recovery plans with skills, strengths, supports and resources to aid them in achieving those goals
- Assisted clients in working with their case manager or treatment team in determining steps he/she needs to take in order to achieve these goals and self-directed recovery
- Assisted clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups
- Utilized tools such as Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery plans
- Independently or with periodic assistance of higher graded treatment team members, utilize and teach problem solving techniques with individuals and groups; discussions will be utilized where clients will share common problems in daily living and methods that has employed to manage and cope with these problems
- Used ongoing individual and group sessions to teach clients how to identify and combat negative self- talk and how to identify and overcome fears by providing forum which allows group members and PS to share their experiences by using identified literature, media, etc
- Clients gained hope, learned to identify their strengths and combat negative self-talk
- Supported clients’ vocational choices and assist them in choosing job that matches their strengths, overcoming job-related anxiety by reviewing job applications, and providing interview tips
- Assisted clients in building social skills in community that will enhance job acquisition and tenure
- Teach and role model value of every individual’s recovery experience
- Assisted client in obtaining decent and affordable housing of his/her choice in most integrated, independent , and least intrusive or restrictive environment by taking them out to view housing, either driving them or riding with them on public transportation
- Modeled effective coping techniques and self-help strategies
- Served as recovery agent by providing and advocating for any effective recovery based services that will aid client in daily living.
Peer Support Specialist
B&d Behavioral Health Services
Durham, NC
03.2015 - 07.2017
- Assisted clients in articulating personal goals for recovery through use of one-to one and group sessions
- During these sessions, supported clients in identifying and creating goals and developing recovery plans with skills, strengths, supports and resources to aid them in achieving those goals Assist clients in working with their case manager or treatment team in determining steps he/she needs to take in order to achieve these goals and self-directed recovery
- Assisted clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups
- Utilized tools such as Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery plans
- Independently or with periodic assistance of higher graded treatment team members, utilize and teach problem solving techniques with individuals and groups; discussions were utilized where clients will share common problems in daily living and methods that has been employed to manage and cope with these problems
Assistant Manager
Tiny Hands of Hope Daycare Center
Hillsborough, NC
02.2013 - 01.2015
- Conceptualized and implemented employee training and effectiveness program
- Organized social and educational activities
- Participated in weekly dormitory leadership meetings
- Directed biweekly floor board meetings
- Mentored student leaders
- Performed daily office duties such as filing, typing, data processing, research and answering phones
- Completed all assignments on time in extremely fast paced, high pressure environment.
Education
Graduate - Esthetics
Aveda Institute Chapel Hill
Chapel Hill, NC12.2019
High School Diploma -
Orange High School
Hillsborough, NC06.2014
Skills
- Scheduling and Coordinating
- Information Confidentiality
- Advertising Techniques
- Financial Management
- Critical Thinking
- Performance Tracking and Evaluations
- Job Assignments
- Project Tracking
- Data Compilation
- Efficient Data Entry
- Client Correspondence
- Self Starter
Certification
CPR/First Aid 2014 to 2019
Timeline
Program Associate
CORE Organized Relief Effort
05.2020 - 10.2020
Peer Support Worker
Behavioral Health South Georgia
01.2018 - 01.2019
Peer Support Specialist
B&d Behavioral Health Services
03.2015 - 07.2017
Field Manager
CADC LLC
06.2014 - 02.2021
Assistant Manager
Tiny Hands of Hope Daycare Center
02.2013 - 01.2015
Graduate - Esthetics
Aveda Institute Chapel Hill
High School Diploma -
Orange High School
CPR/First Aid
Microsoft Certified Professional (MCP)
June 2014 to June 2019
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