Caylah Graham
New Rochelle
Summary
I am a college student currently enrolled in the pre-med program at the University at Albany. I have worked in the food industry and have had experience with paying attention to detail, customer service and reliability. I am a well coordinated planner and have great leadership skills as a shift leader.
Overview
4
4
years of professional experience
Work History
Shift Leader
Duck Donuts
06.2022 - Current
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Completed cash and credit card transactions accurately using POS software.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Associate
Duck Donuts
01.2020 - 06.2022
- Provided product price information to customers.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Analyzed customer data to identify trends and anticipate customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
General Office Clerk
Generations Church Inc.
06.2019 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science - Public Health
SUNY At Albany
Albany, NY05.2024
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2020
Skills
- Team Supervision
- Daily Workflows
- Demand Fulfillment
- Cash Handling
- Task Monitoring
- Leadership
- Front Office Management
- Office Supply Management
- Digital File Management
- Advanced MS Office Suite Knowledge
- Greeting Visitors
Timeline
Shift Leader
Duck Donuts
06.2022 - Current
Associate
Duck Donuts
01.2020 - 06.2022
General Office Clerk
Generations Church Inc.
06.2019 - 08.2019
Bachelor of Science - Public Health
SUNY At Albany
High School Diploma -
New Rochelle High School
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