Caylan Lang
Guyton,GA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Walmart
12.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Bartender
Club 51 Degrees
09.2014 - 07.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Frames N' Games
04.2011 - 11.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep bowling lanes and work areas clean.
Education
Master of Arts - Cosmetology
Empire Beauty School
Savannah06.2013
High School Diploma -
Effingham County High School
Springfield05.2006
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Patient confidentiality
- Labeling Accuracy
- Drug Classification Knowledge
- Pharmacy and customer records management
- Supply Restocking
- Medicare and Medicaid process
Timeline
Pharmacy Technician
Walmart
12.2016 - Current
Bartender
Club 51 Degrees
09.2014 - 07.2017
Bartender
Frames N' Games
04.2011 - 11.2016
Master of Arts - Cosmetology
Empire Beauty School
High School Diploma -
Effingham County High School
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