Sheron Lilly
Charlotte,NC
Summary
Well-qualified HR/Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
14
14
years of professional experience
Work History
HR/Operations Manager
Lilly's Trucking Company
12.2017 - Current
- Assisted in coordinating implementation of policies and practices across organization.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created expense reports, budgets and filing systems for management team.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Managed monthly freight cost reporting processes.
- Conducted research to address shipping errors and packaging mistakes.
- Administered sales orders, as well as processed and documented transactions.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting and entering data.
- Processed payrolls on regular basis for more than employees nationally.
- Maintained yearly DOT and FMSCA regulation paperwork
- Reduced data entry errors by automating workflows and streamlining data management within the Workday platform.
- Participated in requirement gathering sessions to ensure alignment between client needs and system configuration options within the Workday platform.
- Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.
- Streamlined HR processes by implementing new software and automated systems, enhancing efficiency and reducing manual workload.
- Improved employee satisfaction with HR services by providing timely and accurate HRIS support.
- Enhanced HRIS efficiency by streamlining data entry processes and implementing automated workflows.
Administrative Assistant
Aon Hewitt
06.2016 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained staff directory and company policy handbook for human resources department.
- Enhanced system performance by optimizing ServiceNow configurations and customizations.
- Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
- Maintained up-to-date knowledge of industry trends through continued professional development opportunities such as attending conferences and engaging with Workday user communities.
- Reduced data entry errors by automating workflows and streamlining data management within the Workday platform.
Professional Nanny
Self-Employed
01.2010 - 06.2015
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Taught children everyday skills and language.
- Assisted with light housekeeping duties as well as running errands.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with homework assignments and special projects across different subjects.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Coordinated field trips to local parks, fire stations and zoos.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Independence High School
Charlotte06.2004
Skills
- Administrative Management
- Management Training
- Operational Efficiency
- Customer Accounts Management
- Supplier Monitoring
- Hiring and Onboarding
- Event Planning and Coordination
- Budget Monitoring
- Carrier Relationships
- ServiceNow
- Clerical Support
- Payroll Administration and Timekeeping
- Logistics
- Workday
Timeline
HR/Operations Manager
Lilly's Trucking Company
12.2017 - Current
Administrative Assistant
Aon Hewitt
06.2016 - 12.2017
Professional Nanny
Self-Employed
01.2010 - 06.2015
Associate of Arts -
Central Piedmont Community College
High School Diploma -
Independence High School
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