Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caylee Barnes

Warner Robins,GA

Summary

Two words I would use to summarize myself is motivated and dependable. Colleagues often refer to me often as energetic, lovable individual with high integrity. I commit to having the best management skills, with outgoing energy and positive reviews. I’ve displayed excellent oral and written communication skills, as well as exemplary delegation skills. Currently seeking a position, which will utilize all skills, abilities, and areas of expertise/skills.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
01.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sortation Associate

Amazon
08.2024 - 01.2025
  • Full Time
  • Promoted a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
  • Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.

Sales Associate

Belk
11.2023 - 08.2024
  • Full time
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cashier

Kroger
07.2021 - 07.2022
  • Full time
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Sales Associate

Ups Store
12.2020 - 02.2021
  • Full time
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Associate - Logistics Management, General Studies

Georgia Military College Prep
Milledgeville, GA
05-2022

High School Diploma -

Georgia Military College
Milledgeville, GA
05-2020

Skills

  • Attention to detail
  • Critical thinking
  • Organized
  • Communication
  • Leadership Skills
  • Flexible
  • Analyzing Information
  • Independent
  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Order processing
  • Paperwork processing
  • Appointment scheduling
  • Team development

Timeline

Customer Service Representative

Concentrix
01.2025 - 04.2025

Sortation Associate

Amazon
08.2024 - 01.2025

Sales Associate

Belk
11.2023 - 08.2024

Cashier

Kroger
07.2021 - 07.2022

Sales Associate

Ups Store
12.2020 - 02.2021

Associate - Logistics Management, General Studies

Georgia Military College Prep

High School Diploma -

Georgia Military College