Caylee Castillo
Hope Mills,NC
Summary
Detail-oriented with experience in fast-paced, process-driven environments. Strong ability to follow standard operating procedures, maintain quality and safety standards, and meet productivity goals. Proven team player with excellent attention to detail and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Customer Service Manager
Food Lion
08.2025 - Current
- Ensure daily operations comply with written procedures, safety requirements, and quality standards
- Train and coach associates on standardized processes and safe work practices
- Monitor accuracy, investigate discrepancies, and maintain required documentation for cash flow
- Identify process issues and assist with continuous improvement of work flow
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
To Go Lead
Food Lion
03.2022 - 08.2025
- Worked effectively in fast-paced environments.
- Led order fulfillment operations in a high-volume, KPI-driven environment
- Followed SOPs to ensure accuracy, consistency, and on-time completion
- Maintained clean, organized, and safe work areas
- Coordinated with teams to resolve inventory and quality issues
Office Assistant
Food Lion
09.2015 - 03.2022
- Maintained documentation and verified completion of assigned tasks
- Assisted with training new associates on working standards
- Enhanced customer service experience through effective communication and problem resolution.
- Maintained daily cash flow with deposits, and money logs.
Education
High School Diploma - undefined
South View High
Skills
- Customer Service
- Cash flow management
- Standard Operating Procedures (SOPs)
- Quality & Accuracy Control
- Safety Compliance & PPE
- Team-Based Production
Timeline
Assistant Customer Service Manager
Food Lion
08.2025 - Current
To Go Lead
Food Lion
03.2022 - 08.2025
Office Assistant
Food Lion
09.2015 - 03.2022
High School Diploma - undefined
South View High