Caylee Dobbins
Peachtree Corners,GA
Summary
Dynamic Bartender/ Manager excelling in operations management and team building. Spearheaded initiatives that boosted profitability and enhanced customer satisfaction. Skilled in training and development, I fostered a high-performing team, driving sales growth and optimizing inventory control for operational excellence.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
Brimstone Restaurant Group
11.2024 - 12.2025
- Led operational strategy to optimize restaurant efficiency and enhance customer satisfaction.
- Developed and implemented training programs for staff to improve service quality and team performance.
- Conducted regular performance evaluations to identify areas for improvement and implement corrective actions.
- Analyzed financial reports to drive cost-effective decision-making and increase profitability.
- Collaborated with marketing team to launch promotional campaigns, boosting brand awareness and customer engagement.
- Established vendor relationships to negotiate favorable terms and ensure consistent supply chain management.
- Oversaw compliance with health regulations, ensuring safety standards were consistently met across all locations.
- Streamlined inventory management processes, reducing waste and optimizing stock levels for operational efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Bartender Shift Manager
Brimstone Restaurant Group
08.2021 - 11.2024
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Managed inventory levels, coordinating supplies to minimize waste and enhance profitability.
- Developed drink specials based on seasonal ingredients, increasing customer engagement and sales.
- Oversaw staff scheduling, optimizing shift coverage to maintain service quality during peak hours.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Implemented efficient workflow processes, reducing drink preparation time by streamlining tasks.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
Bartender
Canton Icehouse
08.2019 - 04.2021
- Prepared and served a variety of beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Assisted in training new staff on drink recipes and service protocols.
- Handled cash transactions accurately, managing tips and payments effectively.
- Engaged with customers to create a welcoming atmosphere, enhancing their experience.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Monitored inventory levels, assisting in stock replenishment as needed.
- Implemented improvements in service speed through streamlined processes during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender
Tilted Kilt
01.2016 - 01.2018
- Prepared and served a variety of beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Assisted in training new staff on drink recipes and service protocols.
- Handled cash transactions accurately, managing tips and payments effectively.
- Engaged with customers to create a welcoming atmosphere, enhancing their experience.
- Implemented improvements in service speed through streamlined processes during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server/bartender
Hooters Inc.
06.2013 - 01.2016
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Learned menu items and daily specials to effectively communicate with customers regarding their choices.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Adapted quickly to changing environments and managed multiple tables efficiently during busy shifts.
- Supported team members by assisting in training new hires on operational procedures and best practices.
- Handled cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Engaged with guests to create a welcoming atmosphere, contributing to positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
North Paulding
Dallas, GASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Staff training
- Staff training/development
- Inventory control
- Vendor relationships
- Employee development
- Consistently meet goals
Timeline
General Manager
Brimstone Restaurant Group
11.2024 - 12.2025
Bartender Shift Manager
Brimstone Restaurant Group
08.2021 - 11.2024
Bartender
Canton Icehouse
08.2019 - 04.2021
Bartender
Tilted Kilt
01.2016 - 01.2018
Server/bartender
Hooters Inc.
06.2013 - 01.2016
High School Diploma -
North Paulding