Compassionate Crisis Intervention Specialist with experience in providing therapeutic intervention, crisis management, and mental health support. Strong skills include effective communication, problem-solving, and assessment of risk factors. Notable for maintaining a calm demeanor during high-stress situations, contributing to successful de-escalation and resolution of crises. Previous work has demonstrated significant impact by facilitating safe environments for individuals experiencing crisis situations and promoting overall well-being within communities served.
Hi, I’m
Caylee Kapa
Crisis and Support line Specialist
Royal Oak,MI
Summary
Overview
3
years of professional experience
Work History
HAVENPontiac, Michigan
Crisis line and support specialist
06.2024 - Current
Job overview
- Answered crisis calls and provided immediate support to individuals in distress, ensuring their safety and well-being.
- Audited call logs in CaseStream to ensure accuracy and compliance with organizational standards.
- Recorded call logs accurately into CaseStream to maintain detailed case documentation.
- Performed detailed shelter screenings to support survivors of intimate partner violence and sexual assault.
- Facilitated and dispatched referrals for HAVEN programs, ensuring timely support for clients.
- Provided empathetic support to survivors of domestic violence and sexual assault, fostering a safe and supportive environment.
- Partnered with team members to improve communication and coordination in crisis intervention efforts.
Beaumont Behavioral HealthDearborn, Michigan
Mental Health Technician
08.2023 - 06.2024
Job overview
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Assisted in the development of individualized treatment plans for patients.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Maintained accurate records of patient progress and treatment plans.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented patient interactions in compliance with HIPAA requirements.
- Provided excellent service to patients through personable communication.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Advocated for patient rights and provided guidance on navigating mental health systems.
T.R.A.CRoyal Oak, Michigan
ABA Technician
08.2022 - 06.2023
Job overview
- Engaged in regular communication with other professionals involved in the client's care plan.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Monitored data collection systems and reported results to supervisors.
- Created visual supports such as picture schedules, first and then boards.
- Supported clients' transition into new environments such as school or work settings.
- Adhered to ethical standards established by the American Psychological Association.
- Implemented interventions designed by Board Certified Behavior Analysts.
- Collaborated with team members to develop positive reinforcement strategies for clients.
- Developed appropriate teaching materials for use in ABA therapy sessions.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Conducted assessments and observations to evaluate the progress of each client's plan.
- Provided guidance and support for families dealing with behavioral issues at home.
- Ensured that all safety guidelines were followed during therapy sessions.
- Promoted positive behaviors through verbal praise and tangible rewards.
- Maintained accurate records of all activities related to client treatment plans.
Education
MACOMB COMMUNITY COLLEGE
Associates from Pre-Psychology
07.2025
University Overview
GPA: 3.29/4.00
LAMPHERE HIGH SCHOOL
High School
01.2018
University Overview
Wayne State UniversityDetroit, MI
Some College (No Degree) from Social Work
University Overview
HCOP Summer Ambassador Program: the Detroit Tri-County Social Work Health Career Opportunity Program prepares undergraduate BSW and allied health students to work in social work health care careers and for the next level of their education by providing academic, economic, and social support. This program covers the following domains: evidence-based study strategies; self-care strategies and campus resources; orientation to social work and licensure; introduction to interdisciplinary care; social determents of health; health disparities and health equality; introduction to physical and behavioral health care; and introduction to research.
Skills
- Crisis Intervention
- Trauma Informed Care
- De-Escalation techniques
- CaseStream
- Strong verbal communication skills
- Strong organizational skills
- Microsoft Office
- Excel
- Google G Suite
- Client advocacy
- Empathetic communication
- Team collaboration
- Data entry
- Customer service
Volunteer Experience
Volunteer Experience
- CARE House - Child assist volunteer
June 2025 - present
- Assisting intervention team with creating safe spaces for children who have experienced sexual abuse.
- Playing with children
- Communicating with parents
Timeline
Crisis line and support specialist
HAVEN
06.2024 - Current
Mental Health Technician
Beaumont Behavioral Health
08.2023 - 06.2024
ABA Technician
T.R.A.C
08.2022 - 06.2023
MACOMB COMMUNITY COLLEGE
Associates from Pre-Psychology
LAMPHERE HIGH SCHOOL
High School
Wayne State University
Some College (No Degree) from Social Work
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