Caylee Pitts
Unionville,TN
Summary
Caylee Pitts
- Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
- Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
- Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
- Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
- Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
- Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Squeeze Massage
02.2025 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- Enhanced operational efficiency by proactively identifying areas for process improvement within the department.
- Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
General Manager
Squeeze Massage
10.2024 - 02.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Maitre D'
Squeeze Massage
02.2024 - 02.2025
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Receptionist
Brazilian Wax Studio LLC
- Creates a welcoming environment by greeting guests, answering phone calls, directing visitors and clients, as well as taking messages for employees
- Schedules and maintains the calendar of company executives and employees
- Possesses time management skills to be able to prioritize activities, especially during high volume hours
- Proficient in computer skills such as emailing clients, doing data entry, filling in spreadsheets, making and confirming appointments, and keeping schedules tidy and up to date
- Able to easily perform administrative tasks like scheduling meetings, filing paperwork and managing databases
- Has extensive knowledge of multiple appointment booking/scheduling applications and websites such as Booker, Vagaro, and GlossGenius
- Excels in all areas of customer service skills, communication skills, interpersonal skills, time management skills, and organizational skills; as well as putting focus on attention to detail, stress management, phone etiquette, and having exceptional problem solving skills
Security Guard
Nashville Underground
- Control the flow of foot traffic throughout specific sections of the bar
- Remove unruly/rowdy patrons
- Use problem solving skills to settle problems and disputes in a respectful and timely manner
- Contact authorities when situations get beyond our control
- Check multiple forms of identification
- Ensure the security of all patrons in the building by using either a metal detector wand or doing hands-on pat downs at points of entry to ensure no weapons, drugs, or other illegal contraband enters the premises
- Greet customers/patrons at the door
- Monitor guests lists, VIP lists, and dress codes to ensure the satisfaction and safety of all patrons and guests in the bar or club
Security Guard
Brooklyn Bowl
- Event/Security staff management
- Man various positions securing concerts and private events
- Search attendees and all belongings
- Block physical access to restricted areas
- Investigate illegal or suspicious activities
- Monitor access or flow of people to prevent problems
- Prevent unauthorized individuals from entering restricted areas
- Maintain public order or security
Guard
Cannery
09.2019 - 03.2019
- Event/Security staff management
- Man various positions securing concerts and private events
- Search attendees and all belongings
- Block physical access to restricted areas
- Investigate illegal or suspicious activities
- Monitor access or flow of people to prevent problems
- Prevent unauthorized individuals from entering restricted areas
- Maintain public order or security
Event Manager
08.2019 - 03.2019
- Create and implement security standards, policies, and procedures
- Monitor and ensure a safe, sound, and ethical environment
- Identify, investigate, and resolve any and all security breaches
- Train incoming security guards in security rules and procedures
- Communicate security statuses, updates, and actual or potential problems, using established protocols
- Plan security for special and high-risk events
- Coordinate security operations and activities with public law enforcement, fire, and other departments
- Direct and participate in emergency management and contingency planning
- Provide information to other supervisors, co-workers, and guards by phone, e-mail, or in person
- Handle complaints as well as disputes and any conflicts which may arise at any time
Event Manager
08.2018 - 03.2018
- Create and implement security standards, policies, and procedures
- Monitor and ensure a safe, sound, and ethical environment
- Identify, investigate, and resolve any and all security breaches
- Train incoming security guards in security rules and procedures
- Communicate security statuses, updates, and actual or potential problems, using established protocols
- Plan security for special and high-risk events
- Coordinate security operations and activities with public law enforcement, fire, and other departments
- Direct and participate in emergency management and contingency planning
- Provide information to other supervisors, co-workers, and guards by phone, e-mail, or in person
- Handle complaints as well as disputes and any conflicts which may arise at any time
- Supervise and maintain the security of large scale music festivals such as: CMA Fest, Bonnaroo, Electric Forest, etc
Lead
03.2017 - 07.2017
- Accept leadership roles and responsibilities within the store
- Excel in customer service and communication
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other departments and store managers as required
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Plan store layouts or design displays
Salesperson
altar'd state
10.2016 - 07.2017
- Company Overview: murfreesboro, tn
- Maintain constant presence on sales floor to address customer needs
- Approach browsing customers and initiate conversations to determine buying preferences
- Recommend appropriate items and direct or lead customers to selections
- Assist customers with trying on items, finding appropriate sizes, and completing purchases
- Inquire about buying experience, item preferences, and future purchases
- Sign customers up for marketing and emailing lists as well as inform of upcoming promotions or customer events
- Prepared for promotions by rearranging stock, adding signage, and retagging merchandise
- Followed latest trends in order to provide up-to-date information and styles to customers
- Perform daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Murfreesboro, tn
Sales Manager
olympus athletic club & spa
05.2014 - 09.2016
- Company Overview: murfreesboro, tn
- Tend to all general front desk responsibilities
- Answer any and all customer/member questions
- Answer all phone calls
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts
- Direct and coordinate activities involving sales of products and services in store
- Oversee other sales managers and their staffs
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Murfreesboro, tn
General Manager
olympus athletic club & spa
05.2014 - 09.2016
- Company Overview: murfreesboro, tn
- Oversee activities directly related to selling memberships or providing services
- Direct and coordinate activities of businesses or departments concerned with sales and products
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other departments and store managers as required
- Perform sales floor work, such as greeting or assisting customers, stocking supplements shelves and coolers, and taking inventory
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Plan store layouts or design displays
- Murfreesboro, tn
Security Guard
Axis security inc.
02.2016 - 03.2016
- Company Overview: nashville, tn
- Event/festival security management
- Man various positions securing concerts and private events
- Search attendees and all belongings
- Block physical access to restricted areas
- Investigate illegal or suspicious activities
- Monitor access or flow of people to prevent problems
- Prevent unauthorized individuals from entering restricted areas
- Maintain public order or security
- Nashville, tn
Education
High School Diploma -
Community High School
Middle Tennessee State University (MTSU)
Skills
- Administration
- Advertising
- Attention to detail
- Communication skills
- Customer relations
- Customer service
- Data entry
- Greeting and seating clients
- Telephone skills
- Organization skills
- File management
- Verbal and written communication
- Scheduling appointments
- Office management
- Customer and client relations
- Documentation and reporting
- Spreadsheet tracking
- Administrative support
- Time management
- Multi-line telephone operation
- Customer/Client relations
- Appointment scheduling
- Basic accounting
- Scheduling
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Security Officer (Unarmed)
Timeline
Guest Experience Specialist
Squeeze Massage
02.2025 - Current
General Manager
Squeeze Massage
10.2024 - 02.2025
Maitre D'
Squeeze Massage
02.2024 - 02.2025
Guard
Cannery
09.2019 - 03.2019
Event Manager
08.2019 - 03.2019
Event Manager
08.2018 - 03.2018
Lead
03.2017 - 07.2017
Salesperson
altar'd state
10.2016 - 07.2017
Security Guard
Axis security inc.
02.2016 - 03.2016
Sales Manager
olympus athletic club & spa
05.2014 - 09.2016
General Manager
olympus athletic club & spa
05.2014 - 09.2016
Middle Tennessee State University (MTSU)
Receptionist
Brazilian Wax Studio LLC
Security Guard
Nashville Underground
Security Guard
Brooklyn Bowl
High School Diploma -
Community High School
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