Hi, I’m
Caylee Reed
Customer Service Representative
Surprise,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Minot Health and RehabMinot, ND
Social Services Assistant
01.2018 - 01.2019
Job overview
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
- Developed treatments and casework programs for average of 150 patients per month
- Provided social work services, individual and family therapy and referrals
- Oversaw day-to-day activities of residents in rehab/nursing facility
- Spoke with senior citizen groups to expand community engagement and program outreach
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Received and processed stock into inventory management system
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Home DepotMinot, ND
Appliance Specialist
05.2018 - 10.2018
Job overview
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Operated store equipment to promote safety and reduce injury.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Maintained product knowledge to assist and educate customers on options available.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Tracked down hard-to-find merchandise at diverse locations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained inventory of repair supplies worth over $1000, keeping detailed records to prevent disruptions in work
ChilisAmarillo, Texas
To-Go Specialist
08.2015 - 03.2017
Job overview
- Cultivated warm relationships with regular guests.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
MauricesAmarillo, Texas
Sales Associate
01.2014 - 01.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Education
Park University, Kansas City, MO
Associate of Arts from Liberal Arts And General Studies
05.2024
Amarillo High School, Amarillo, TX
High School Diploma
05.2017
Skills
- High-Energy and Stamina
- Transactions and Cash Handling
- Customer Service and Rapport
- Warm and Friendly
- Stocking and Replenishing
- Case Conferences
- To-Go Order Preparation
- Assessing Residents
- Emergency Situations
- Professional Relationships
- Meeting Sales Goals
- Cash Handling
- Customer Service
Timeline
Appliance Specialist
Home Depot
05.2018 - 10.2018
Social Services Assistant
Minot Health and Rehab
01.2018 - 01.2019
To-Go Specialist
Chilis
08.2015 - 03.2017
Sales Associate
Maurices
01.2014 - 01.2016
Park University
Associate of Arts from Liberal Arts And General Studies
Amarillo High School
High School Diploma
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