Caylee Wilson
Chattanooga,TN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
General Manager
Sonic Drive
05.2015 - 09.2021
- I started as a regular crew member and quickly grew to crew lead, assistant manager, and then became general manager of my own store for 1.5 years before I decided to pursue another career path.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Responsible for achieving sales and profit goals
- Ensured adequate staffing and recruitment to meet the needs of the restaurant
- Fielded telephone calls and complaints from customers
- Provided guidance to staff members on new procedures and policies
- Submitted invoices into the monthly/weekly ledger
- Inventory Control
- Monthly Meetings with the company
- Submitted Payroll
- Reported issues to higher management with great detail.
CSR - Customer Service Representative
Circle K
11.2018 - 08.2019
- Ran the cash register, stocked coolers, ran end of day reports, and cleaned machines
- I worked 3rd shift, as a second job, after i got out of college
- Performed data entry for sales and orders
- Responsible for cashier duties
- Assisted customers with a warm and professional attitude
- Checked in venders during deliveries
- Completed end of day & start of day reports
- Inventoried lottery & tobacco products
- Assisted the Store Manager with invoices and paperwork
Education
Associate of Applied Science - Business Administration
Miller-Motte College
Chattanooga, TN10.2024
College Degree - Dental Assisting
Miller-Motte Technical College
Chattanooga, TN11.2018
Skills
- Fast Food (6 years)
- Customer Service (6 years)
- Microsoft Office (15 years)
- Time Management
- Money Handling (6 years)
- Cooking
- Food preparation
- Serving
- Food safety
- Heavy lifting
- Management (4 years)
- Schedule management (3 years)
- Serve Customers
- Government Rules and Regulations
- Optimizing Profitability
- Investigating Complaints
- Equipment Maintenance
- Team Relationships
- Guest Satisfaction
- POS Terminal Operation
- Restaurant Promotion Management
- Disciplinary Action
- Labor and Food Cost Control
- Vendor Contracts
- Anticipating Problems
- Staffing and Sales Reporting
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
Circle K
11.2018 - 08.2019
General Manager
Sonic Drive
05.2015 - 09.2021
Associate of Applied Science - Business Administration
Miller-Motte College
College Degree - Dental Assisting
Miller-Motte Technical College
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