Caylei Jarnagin
Springfield,MO
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
7
7
years of professional experience
Work History
Will Call Coordinator
Performance Food Group Co
Springfield, MO
04.2023 - Current
- communicate with sales reps and area managers regarding customer orders and needs.
- selecting product in timely and accurate manner.
- palletizing and organizing product by order.
- processing and filing invoices.
- interacting with customers, associates and vendors.
- keeping an organized and accurate account of Will Call orders.
- ensuring food safety during in all work activities.
- performs back up work for the warehouse as needed, including let-downs, put-away, loading, and sanitation.
- handling large transfers to other op-cos, processing the order, selecting and loading.
- Shipping out Fed-Ex to fix miss-picks, shorts on trucks and customer errors. This includes selecting, packaging, making labels and ensuring the product arrives to the correct location in a timely manner in good condition.
Daycare Provider
Self Employed
Rogersville, MO
01.2021 - 03.2023
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Observed each child's individual needs and provided appropriate support accordingly.
- Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
- Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
- Assisted in potty training children while providing positive reinforcement when successful.
Customer Support Specialist
Secure Agent Leads
Springfield , MO
10.2019 - 01.2021
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Handled sensitive information in a confidential manner.
- Investigated billing disputes and provided appropriate solutions.
- Handled financial tracking, billing and administrative functions.
- Managed client accounts and payment processes.
- Managed paid advertising campaigns on various platforms including Google Ads or Facebook Ads Manager.
- Generated leads through online advertising platforms such as Google Adwords or Facebook Ads Manager.
Server
Village Inn Pancake House
Ozark, MO
05.2017 - 09.2019
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Education
Sparta High School
Sparta, MO05-2018
Skills
- Quality Assurance
- Recordkeeping
- Complex Problem-Solving
- Multitasking and Organization
- Computer Skills
- Teamwork and Collaboration
- Fast Learner
- Administrative tasks
- Invoice Processing
Timeline
Will Call Coordinator
Performance Food Group Co
04.2023 - Current
Daycare Provider
Self Employed
01.2021 - 03.2023
Customer Support Specialist
Secure Agent Leads
10.2019 - 01.2021
Server
Village Inn Pancake House
05.2017 - 09.2019
Sparta High School
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