Cayleigh Estrada
Albuquerque,NM
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Campus Tour Guide
University of New Mexico
11.2022 - Current
- Provide students and families with a tour of the University of New Mexico's main campus
- Promoted mission, vision and culture of school to prospective students to increase enrollment.
- Collaborated with student and faculty teams to develop strategies for student outreach.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Built personal relationships with guests to promote positive experiences.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Starbucks Barista
Target/Starbucks
08.2021 - 11.2022
- Memorized how drinks were made
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Leasing Agent
Windscape Apartments
08.2019 - 07.2021
- Handling leasing and marketing for a 314-unit complex
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Recruited new residents through website advertising and marketing.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Marketed property to local businesses through collateral, emails and phone calls.
- Used Realpage and Appfolio software to help create property brochures for advertising available properties and developments.
Activity Supervisor
CITY OF HOBBS
05.2018 - 07.2021
- Provide breakfast, lunch, and snacks for children
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Maintained and ordered supplies for activities.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained individual child records, program records and completed various reports.
- Trained workers in service policies, safety requirements and specifics of activities.
- Coordinated supply orders, storage and distribution for program.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Education
Bachelor's degree - Criminology
University of New Mexico-Main Campus
Albuquerque, NM12.2023
Associate in Applied Science -
New Mexico Junior College
Hobbs, NM05.2021
High school diploma -
Hobbs High School
Hobbs, NM05.2019
Skills
- Office Experience (3 years)
- Microsoft Word (3 years)
- Customer Service (3 years)
- Property Leasing (3 years)
- Microsoft Outlook (3 years)
- Property Management
- Office Management (3 years)
- Marketing
- Event Planning
- Barista Experience
- Accounts Payable
- Payroll
- Fair Housing Regulations
- Childcare
- Administrative Experience
- Time Management
- Public speaking (3 years)
- Team management (2 years)
Timeline
Campus Tour Guide
University of New Mexico
11.2022 - Current
Starbucks Barista
Target/Starbucks
08.2021 - 11.2022
Leasing Agent
Windscape Apartments
08.2019 - 07.2021
Activity Supervisor
CITY OF HOBBS
05.2018 - 07.2021
Bachelor's degree - Criminology
University of New Mexico-Main Campus
Associate in Applied Science -
New Mexico Junior College
High school diploma -
Hobbs High School
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