Cayleigh Spears
Glasgow,KY
Summary
Dedicated manager with strong skills in staff training, schedule coordination, and customer service. Proven track record in enhancing service quality and implementing member retention strategies.
Overview
4
4
years of professional experience
Work History
Manager
HOTWORX, Infrared Fitness Studio
Hendersonville , TN
01.2024 - Current
- Managed daily operations of infrared fitness studio.
- Trained staff on infrared fitness techniques and customer service.
- Scheduled and coordinated group fitness classes for members.
- Maintained cleanliness and organization of workout areas and equipment.
- Assisted in inventory management of fitness supplies and merchandise.
- Developed marketing materials to promote studio offerings and events.
- Monitored member feedback to enhance service quality and experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Kansa Kafe American & Asian Cuisine
Glasgow, Kentucky
11.2023 - 01.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shift.
- Assisted in training new servers on restaurant procedures and service standards.
- Took orders and accurately entered them into the point-of-sale system.
Gym Receptionist
Extreme Health and Fitness
Glasgow, Kentucky
06.2022 - 05.2023
- Welcomed and assisted members at the front desk during busy hours.
- Managed member inquiries and resolved issues promptly and professionally.
- Coordinated membership renewals and processed payments efficiently.
- Maintained cleanliness and organization of the reception area daily.
- Provided information on fitness programs and services to potential clients.
- Cleaned and sanitized assigned areas following safety and health guidelines.
Server
Cracker Barrel
Cave City, Kentucky
11.2021 - 04.2022
- Took orders and accurately entered them into the point-of-sale system.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shift.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
Glasgow High School
Glasgow, KY05-2023
Some College (No Degree) - Business Administration
Western Kentucky University
Bowling Green, Kentucky, KYSkills
- Staff training
- Schedule coordination
- Customer service standards
- Inventory management
- Marketing development
- Member retention strategies
References
References available upon request.
Accomplishments
Scholarship for Western Kentucky University
Timeline
Manager
HOTWORX, Infrared Fitness Studio
01.2024 - Current
Server
Kansa Kafe American & Asian Cuisine
11.2023 - 01.2024
Gym Receptionist
Extreme Health and Fitness
06.2022 - 05.2023
Server
Cracker Barrel
11.2021 - 04.2022
High School Diploma -
Glasgow High School
Some College (No Degree) - Business Administration
Western Kentucky University