Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
GeneralManager
CAYLENA EPES

CAYLENA EPES

San Leandro,CALIFORNIA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

3
3
years of professional experience

Work History

Cashier

Target
San Leandro, California
08.2021 - 01.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted over [100] patients per day.

Shift Leader

Kentucky Fried Chicken
Tracy, CA
02.2020 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Counted, balanced and reconciled cash and credit card. Identified gaps in proper cash-handling procedures.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.
  • Greeted and served customers professionally, operated technically-advanced cash registers and sanitized cashout area after each customer.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Child Development Worker

Babysitting Daycare Home
San Leandro, California
01.2018 - 01.2019
  • Developed level-appropriate lessons and activities to support skill-building needs.
  • Prepared children for success in classroom settings through encouragement and exploration of learning activities.
  • Conducted educational, behavioral and well-being assessments.
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
  • Built and maintained strong parent and student relationships.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with homework assignments and special projects across different subjects.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Monitored children's play activities to verify safety.

Education

Criminalistics And Criminal Science

San Joaquin Delta College
Stockton, CA

Some College (No Degree) -

Chabot College
Hayward, CA

Skills

  • Adaptability and Flexibility
  • Sales Proficiency
  • Team Management
  • Customer assistance
  • Money handling

Accomplishments

  • Completed manager training program.
  • Supervised team of 10 staff members.
  • Increased parents' happiness by taking on additional chores and relieving burdens.
  • Received consistent positive remarks for quality of care.
  • Positively influenced kids with behavior issues, improving family quality of life.
  • Earned numerous referrals to other families due to exceptional reliability, affordable rate and positive reports.

Languages

English
Native or Bilingual

Timeline

Cashier

Target
08.2021 - 01.2022

Shift Leader

Kentucky Fried Chicken
02.2020 - 08.2021

Child Development Worker

Babysitting Daycare Home
01.2018 - 01.2019

Criminalistics And Criminal Science

San Joaquin Delta College

Some College (No Degree) -

Chabot College
CAYLENA EPES