Summary
Overview
Work History
Education
Skills
Timeline
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Cayley Cartrette

Cayley Cartrette

Alma,GA

Summary

Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Overview

7
7
years of professional experience

Work History

Certified Clinical Medical Assistant

Ear Nose & Throat clinic
Waycross, GA
08.2022 - Current
  • Performed patient intake, including taking vital signs and medical histories.
  • Assisted physicians with clinical procedures.
  • Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
  • Communicated effectively with patients to provide a positive experience throughout their visit.
  • Assisted in scheduling appointments for patients over the phone or via email communication.
  • Administered immunotherapy injections under the direction of a physician or nurse practitioner using proper safety protocols.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Insurance Agent

AllState
Jesup, GA
07.2017 - 07.2022
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Responded to customer inquiries and problems to promote great service.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

Mental Health Technician

Appling County Hospital
Baxley, GA
02.2020 - 02.2022
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

Education

Associate of Applied Science - CCMA

Herzing University
Dearborn, MI
04-2022

Some College (No Degree) - Criminal Psychology

Liberty University
Lynchburg, VA

Skills

  • Specimens collection and processing
  • Vital signs monitoring
  • Adaptable and Flexible
  • HIPAA Compliance
  • Insurance Verification
  • Immunization Administration
  • Knowledge of medical terminology
  • Behavior Management
  • Clinical Documentation
  • Patient Assessment
  • Crisis Intervention

Timeline

Certified Clinical Medical Assistant

Ear Nose & Throat clinic
08.2022 - Current

Mental Health Technician

Appling County Hospital
02.2020 - 02.2022

Insurance Agent

AllState
07.2017 - 07.2022

Associate of Applied Science - CCMA

Herzing University

Some College (No Degree) - Criminal Psychology

Liberty University

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Cayley Cartrette