Cayley Ruane
Frederick,MD
Summary
Experienced hospitality professional with a experience in high-volume food service and front-of-house management. Adept at delivering outstanding guest experiences through attentive service, seamless operations, and team leadership. Skilled in training staff, handling guest concerns with professionalism, and optimizing workflows to ensure smooth daily operations. Known for building rapport with guests and fostering repeat business through personalized service and a welcoming atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
WaitStaff
White Rabbit GastroPub
Frederick , MD
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organization during busy shifts.
- Handled guest complaints professionally to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
Fitness Coach
Players Fitness and Performance
03.2025 - Current
- Delivered personalized training programs to support client success.
- Collaborated with teams and adapted to changing needs.
- Motivated athletes through leadership, problem-solving, and coaching.
- Applied varied teaching methods to engage youth athletes.
Fitness Coach
Sarge Athletics
Ijamsville, Maryland
04.2024 - 02.2025
- Delivered personalized service to meet diverse guest needs, to provide satisfaction and a positive experience.
- Guided team and guest interactions with a safety-first mindset, offering clear instructions and adaptable solutions to ensure efficiency.
Restaurant Manager
Common Ground Hospitality Group
06.2023 - 10.2024
- Led teams through organizational change.
- Managed daily restaurant operations, and resolved challenges efficiently.
- Mentored staff to improve performance and enhance team dynamics.
- Matched tasks to employee skill sets for optimal productivity.
WaitStaff
Hootch and Banter
03.2022 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Mastered rotating menus and made tailored recommendations to enhance guest experiences.
- Boosted revenue through upselling and effective sales techniques.
- Built strong rapport with guests, fostering loyalty and repeat business.
Education
Bachelor of Science - Exercise Science
Salisbury University
Salisbury, MD05-2020
Skills
- Sales and Marketing
- Critical Thinking
- Interpersonal and Written Communication
- Customer service
- Team collaboration
- Time management
Certification
- TAMS MD Alcohol Awareness Training Program
Timeline
WaitStaff
White Rabbit GastroPub
09.2025 - Current
Fitness Coach
Players Fitness and Performance
03.2025 - Current
Fitness Coach
Sarge Athletics
04.2024 - 02.2025
Restaurant Manager
Common Ground Hospitality Group
06.2023 - 10.2024
WaitStaff
Hootch and Banter
03.2022 - 06.2023
Bachelor of Science - Exercise Science
Salisbury University