Summary
Overview
Work History
Education
Skills
Timeline
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CAYLEY STENSENG

Edmond,OK

Summary

Motivated individual with 10 years of experience in customer service. Skilled in building strong customer relationships and understanding their needs. Strong communication and interpersonal skills for providing superior service that leaves customers satisfied.

Overview

12
12
years of professional experience

Work History

Insurance - Agency Produce

Shelter Insurance
06.2023 - Current
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Server/Hostess

Cheddar's Scratch Kitchen
07.2012 - Current
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Insurance Producer - Agency Producer

Farmers Insurance
02.2023 - 05.2023
  • Maintained high standards of customer service by building relationships with clients.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Worked with sales team to collaboratively reach goals, consistently meeting or exceeding personal quotas.
  • Set up policies and completed all documentation.

Brand Operations Manager

Victoria's Secret
01.2017 - 02.2023
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Collaborated with cross-functional teams to deliver cohesive brand messaging across all platforms.
  • Boosted employee morale through effective communication, fostering a positive work environment that increased productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Drove sales growth by identifying new merchandising opportunities and forging strong relationships with customers.
  • Interacted well with customers to build connections and nurture relationships.

Education

Norman High School
01.2014

Skills

  • Excellent customer service
  • Effective Communication
  • Teamwork and Collaboration
  • Time Management
  • Multitasking Abilities
  • Problem-Solving
  • Adaptability and Flexibility
  • Reliable and Responsible
  • Product and service solutions
  • Computer Proficiency

Timeline

Insurance - Agency Produce

Shelter Insurance
06.2023 - Current

Insurance Producer - Agency Producer

Farmers Insurance
02.2023 - 05.2023

Brand Operations Manager

Victoria's Secret
01.2017 - 02.2023

Server/Hostess

Cheddar's Scratch Kitchen
07.2012 - Current

Norman High School

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CAYLEY STENSENG