CAYLEY STENSENG
Edmond,OK
Summary
Motivated individual with 10 years of experience in customer service. Skilled in building strong customer relationships and understanding their needs. Strong communication and interpersonal skills for providing superior service that leaves customers satisfied.
Overview
12
12
years of professional experience
Work History
Insurance - Agency Produce
Shelter Insurance
Oklahoma City, United States
06.2023 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Server/Hostess
Cheddar's Scratch Kitchen
07.2012 - Current
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Insurance Producer - Agency Producer
Farmers Insurance
Oklahoma City, Oklahoma
02.2023 - 05.2023
- Maintained high standards of customer service by building relationships with clients.
- Generated leads through cold-calling, networking and other outreach methods.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Worked with sales team to collaboratively reach goals, consistently meeting or exceeding personal quotas.
- Set up policies and completed all documentation.
Brand Operations Manager
Victoria's Secret
Oklahoma City, Oklahoma
01.2017 - 02.2023
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Collaborated with cross-functional teams to deliver cohesive brand messaging across all platforms.
- Boosted employee morale through effective communication, fostering a positive work environment that increased productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove sales growth by identifying new merchandising opportunities and forging strong relationships with customers.
- Interacted well with customers to build connections and nurture relationships.
Education
Norman High School
01.2014
Skills
- Excellent customer service
- Effective Communication
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Problem-Solving
- Adaptability and Flexibility
- Reliable and Responsible
- Product and service solutions
- Computer Proficiency
Timeline
Insurance - Agency Produce
Shelter Insurance
06.2023 - Current
Insurance Producer - Agency Producer
Farmers Insurance
02.2023 - 05.2023
Brand Operations Manager
Victoria's Secret
01.2017 - 02.2023
Server/Hostess
Cheddar's Scratch Kitchen
07.2012 - Current
Norman High School