Caylia Wesley
Coppell
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
bloom
Bloomington
07.2025 - 08.2025
- Assisted customers with inquiries regarding products and services.
- Processed customer orders and managed returns efficiently.
- Communicated product information clearly to enhance customer understanding.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Shipping and Receiving Associate
Amazon
Irving
10.2024 - 04.2025
- Processed incoming shipments and verified accuracy of received items.
- Organized inventory in designated storage areas for easy access and retrieval.
- Received and verified incoming shipments to ensure accuracy of order quantities and product types.
Warehouse Picker
Amazon
Irving
11.2023 - 02.2024
- Picked and packed customer orders accurately and efficiently.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Collaborated with team members to meet daily productivity goals.
Customer Service Clerk
Kroger
Irving
04.2023 - 11.2023
- Assisted customers with inquiries and product selections at Kroger stores.
- Collaborated with team members to address customer concerns promptly.
- Provided information about promotions and loyalty programs to enhance customer experience.
Education
St. Augustine College/GED Program
Dallas, TXSkills
- Customer service
- Problem resolution
- Effective communication
- Inventory management
- Time management
- Active listening
Timeline
Customer Service Representative
bloom
07.2025 - 08.2025
Shipping and Receiving Associate
Amazon
10.2024 - 04.2025
Warehouse Picker
Amazon
11.2023 - 02.2024
Customer Service Clerk
Kroger
04.2023 - 11.2023
St. Augustine College/GED Program
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