Caylie Adams

Tacoma,WA

Summary

Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.

Overview

years of professional experience

Work History

Lead Optometric Technician /Medical Administrative Assistant

Proctor Vision Clinic

Tacoma, WA

05.2023 - Current

Managed administrative duties with phone reception, appointment scheduling and payment processing.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Assisted with dilating patients or using eye medications when directed by optometrist.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

Barista Shift Supervisor

Starbucks

Nashville, TN

09.2022 - 04.2023

Served customers quickly and efficiently and created strategies to prevent delays.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Monitored customer feedback to improve barista performance and customer service.

Area Sales and Training Manager

Rue 21

Lexington, KY, Cincinatti, OH, Nashville, TN

10.2017 - 10.2020

Developed and implemented comprehensive training program to increase employee productivity and morale.
Executed proven strategies to hit sales quota and help company achieve goals.
Built lasting relationships with clients through outstanding customer service interactions.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Tightened security around store to reduce shrink and alleviate theft.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

CCMA - Clinical And Administrative Medical Assistant

Career Step