Caylie Albright
Harpersville
Summary
Versatile and achievement-oriented professional with experience at Animal House Veterinary Clinic, excelling in patient scheduling and social media management. Demonstrated expertise in Microsoft Office and exceptional customer service, boosting engagement rates significantly. Proven ability to enhance client satisfaction and exceed sales targets, showcasing effective problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Animal House Veterinary Clinic
11.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Social Media Manager
Animal House Veterinary Clinic
11.2022 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Palm Beach Tan
Assistant Manager
04.2019 - 10.2022
- Provided exceptional customer service, addressing concerns promptly and resolving issues professionally.
- Enhanced client satisfaction by providing personalized tan consultations and recommending suitable products.
- Consistently exceeded monthly sales targets through effective promotion of seasonal specials and loyalty programs.
- Implemented streamlined appointment scheduling processes, reducing wait times and enhancing overall client experience within the salon setting.
- Played an active role in team meetings, contributing ideas to improve salon operations and increase overall productivity.
Education
Bachelor Of Business - Marketing
University of Alabama At Birmingham
Birmingham, AL08.2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Social Media Management
- Microsoft office
- Appointment setting
- Payment collection
- Reminder calls
- Customer service
- Problem-solving
Timeline
Medical Receptionist
Animal House Veterinary Clinic
11.2022 - Current
Social Media Manager
Animal House Veterinary Clinic
11.2022 - Current
Palm Beach Tan
Assistant Manager
04.2019 - 10.2022
Bachelor Of Business - Marketing
University of Alabama At Birmingham
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