Caylie Clark
Summary
Dynamic customer service professional with over 10 years of experience. Excellent skills in first call resolution and CRM software utilization. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for exceptional time management and multitasking skills, consistently delivering high-quality support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
ESAB
08.2023 - Current
- Assisted customers by resolving inquiries and issues via phone and email communication.
- Provided support for product information, ensuring clarity and accuracy in responses.
- Documented customer interactions in CRM system to maintain comprehensive service records.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Mastered time management skills as well as using remote team collaboration
Warehouse Packager
Mayday Manufacturing
03.2023 - 03.2023
- Packaged products efficiently to ensure timely shipping and delivery.
- Collaborated with team members to streamline packing processes and reduce errors.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Implemented best practices for packaging materials to minimize waste and improve sustainability.
Alliance Christian Academy
Lead Teacher
08.2022 - 02.2023
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Publisher
Murray Media Group
07.2020 - 08.2022
- Developed and managed publication schedules to ensure timely releases.
- Conducted market research to identify emerging trends in publishing.
- Oversaw the proofreading and editing processes to maintain quality standards.
- Mastered networking skills to promote publication and expand partnerships.
Cosmetologist
Salons on 407
03.2019 - 07.2020
- Implemented new techniques to improve service efficiency and elevate client experiences
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
Cosmetology License -
The Salon Professional Academy
Lewisville, TX01-2015
High School Diploma -
Winfree Academy
Lewisville, TX05-2011
Skills
- Customer service
- Remote work experience
- Data entry
- First call resolution
- Time management
- Multitasking and organization
- Calm and professional under pressure
- Teamwork and collaboration
- Microsoft office
- Verbal and written communication
- CRM software
Languages
English
Native or Bilingual
Timeline
Customer Care Representative
ESAB
08.2023 - Current
Warehouse Packager
Mayday Manufacturing
03.2023 - 03.2023
Alliance Christian Academy
Lead Teacher
08.2022 - 02.2023
Assistant Publisher
Murray Media Group
07.2020 - 08.2022
Cosmetologist
Salons on 407
03.2019 - 07.2020
Cosmetology License -
The Salon Professional Academy
High School Diploma -
Winfree Academy
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