Caylie Costanzo

Front facing liaison for extremely dynamic environment. Executed demanding customer orders in an orderly and efficient manner.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Trained new servers on company policies, procedures, and best practices for exceptional guest service.
• Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
• Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
• Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

• Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
• Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
• Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
• Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.