Caylie Kosanke
Iowa City
Summary
Dynamic Community Assistant at Tailwind Group with a proven track record in conflict resolution and social media marketing. Successfully organized community outreach events and developed engaging content strategies, enhancing resident engagement. Known for exceptional customer service and teamwork, I thrive in collaborative environments, driving continuous improvement and fostering strong relationships.
Overview
3
3
years of professional experience
Work History
Community Assistant
Tailwind Group
Iowa City
07.2023 - Current
- Provided support to residents in resolving conflicts and addressing any problems.
- Collaborated with other departments within the organization to ensure timely completion of projects.
- Responded promptly to resident inquiries regarding housing issues or concerns.
- Organized community outreach marketing events.
- Coordinated activities set up, and clean up for residents.
- Answered telephones and routed calls or delivered messages.
- Scheduled posts using scheduling tools like Sprout Social in advance of launch dates.
- Analyzed competitor activity across multiple platforms to identify opportunities for improvement.
- Developed creative ideas for content curation based on audience interests and preferences.
- Organized giveaways aimed at increasing user engagement.
- Researched current trends in digital marketing industry to stay up-to-date on best practices.
- Optimized existing content by making necessary updates or adjustments.
- Monitored social media trends and adapted strategies to maximize effectiveness.
- Generated ideas and innovated social media marketing strategies for different brands and platforms.
- Created engaging multimedia content, including story graphics, videos, and posts.
Barista
Starbucks
Iowa City
11.2022 - Current
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ground beans for espresso shots according to individual customer specifications.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed cash register and processed transactions with accuracy and integrity.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained calm demeanor during high-volume periods and special events.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA01-2022
Some College (No Degree) - Marketing
University of Iowa
Iowa City, IASkills
- Conflict resolution
- Community outreach
- Social media marketing
- Content creation
- Event coordination
- Customer service
- Team collaboration
- Engagement strategies
- Relationship building
- Professionalism
- Problem-solving
- Teamwork and collaboration
- Organizational skills
- Continuous improvement
- Problem-solving abilities
- Event planning
- Excellent communication
- Interpersonal communication
Affiliations
- I have always had 2 jobs and been in school since I was 16, I'm great with staying organized!
- I love meeting new people and will talk with anyone!
- I have a lot of personal connections that I use to boost social media with The Quarters!
Timeline
Community Assistant
Tailwind Group
07.2023 - Current
Barista
Starbucks
11.2022 - Current
High School Diploma -
Dubuque Senior High School
Some College (No Degree) - Marketing
University of Iowa
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