Caylie Millikan
Ozark
Summary
People-focused leader with extensive experience in specialty coffee operations, including team leadership, organization, training, scheduling, and performance management. Skilled in coaching employees, documenting progress, and implementing action steps to drive accountability and improvement. Experienced in event planning and coordination, supported by hundreds of hours of hands-on ministry work at James River College. One year of rigorous ministry school and leadership service has strengthened communication, integrity, and a service-oriented approach to guiding teams and organizing impactful events and schedules.
Overview
4
4
years of professional experience
Work History
Manager
Architect Coffee Company
07.2025 - Current
- Oversaw all daily operations in a high-standards specialty coffee environment, ensuring excellence in product quality, service, and team performance
- Managed and supported shift leads through regular check-ins, coaching, and clear communication of expectations and standards
- Assisted in hiring, onboarding, and comprehensive training for new employees, ensuring alignment with company culture and operational standards
- Conducted employee evaluations and performance reviews, providing constructive feedback and growth plans; assisted in corrective action and employee separations when necessary
- Handled employee issues professionally, facilitating conversations around accountability, performance, and workplace standards
- Facilitated schedules, breaks, meetings, and shift coverage; regularly covered shifts as needed to support the team
- Maintained inventory and ordering systems to ensure proper stock levels, organization, and cost control
- Planned and executed seasonal launches, including menu updates, staff training, and operational readiness
- Developed new drink concepts and contributed creative ideas to enhance the menu and customer experience
- Contributed to weekly leadership team meetings to align on goals, updates, and continuous improvement initiatives
- Documented employee performance, training progress, and operational updates, outlining clear action steps to support accountability and continuous improvement.
- Developed systems and action steps to accomplish any new procedures agreed upon in weekly meetings.
- Implemented new systems, ideas, and standards to improve efficiency, organization, and overall store performance
Shift Lead/Barista Trainer
Architect Coffee Company
06.2023 - Current
- Oversaw daily shift operations in a high-standards, specialty coffee environment focused on quality, consistency, and customer experience
- Trained and coached new hires on espresso preparation, drink quality, workflow efficiency, and service expectations
- Ensured coffee and beverage quality met elevated brand and taste standards through attention to technique, calibration, and presentation
- Assisted with schedule, shift coverage, and maintaining proper staffing levels
- Contributed input to employee performance reviews by providing feedback on skill development, reliability, and professionalism
- Served as a trusted leader and point of contact during shifts, supporting both team performance and guest satisfaction
Shift Lead
Mudhouse Coffee
10.2022 - 07.2023
- Led daily shift operations, ensuring smooth workflow and consistent customer service
- Facilitated training for new employees by teaching drink preparation, register operation, and store procedures
- Prepared coffee and specialty beverages while maintaining quality, speed, and presentation standards
- Supported team members during busy periods and helped resolve customer concerns as they arose
- Trusted as a highly dependable employee, frequently relied on to open/close shifts and maintain store organization
- Supervised team of baristas to ensure efficient service and quality beverage preparation
Employee
Tropical Smoothie Cafe
09.2021 - 06.2022
- Provided friendly and efficient customer service by taking in-person and online orders
- Prepared smoothies and food items accurately while maintaining speed and quality standards
- Completed prep work ahead of time to ensure smooth daily operations
- Maintained a clean and organized work area in compliance with food safety guidelines
- Assisted with guiding new employees during shifts by answering questions and modeling proper procedures
Education
Associate of Arts - Leadership
Evangel University
Springfield, MO05-2026
High School Diploma -
Liberty University
Lynchburg, VA05-2024
Skills
- Customer service
- Organization
- Facilitating Schedules
- Team leadership
- Time management
- Decision-making
- Creativity
- Interpersonal Connections
- Problem Solving
Timeline
Manager
Architect Coffee Company
07.2025 - Current
Shift Lead/Barista Trainer
Architect Coffee Company
06.2023 - Current
Shift Lead
Mudhouse Coffee
10.2022 - 07.2023
Employee
Tropical Smoothie Cafe
09.2021 - 06.2022
Associate of Arts - Leadership
Evangel University
High School Diploma -
Liberty University