Darlin Tisdel
Memphis,TN
Summary
Skilled Medical Office Assistant with a proven track record at Gastro One, adept in multitasking and leveraging computer skills for efficient patient record management. Demonstrated ability to foster positive patient experiences, streamline office operations, and enhance team collaboration. Excelled in problem-solving and office administration, significantly improving workflow and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Gastro One
07.2022 - Current
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Updated patient information and insurance details for accurate electronic medical records.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Patient Service Clerk
Regional One Health
01.2022 - 01.2023
- Resolved patient issues in a professional manner, utilizing active listening skills to understand concerns and provide solutions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Retrieved medical data for physicians and patients.
Clinical Coordinator
Lincare Healthcare
09.2019 - 05.2021
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Assisted patients with multiple respiratory needs including CPAP machines and oxygen equipment
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Verified patients accounts that would call for medical equipment to be distributed to patient
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
Education
Bartlett High School
Memphis, TN05-2003
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Medical Terminology
- Positive Attitude
- Office Administration
- Managing patient records
- Patient Scheduling
Timeline
Medical Office Assistant
Gastro One
07.2022 - Current
Patient Service Clerk
Regional One Health
01.2022 - 01.2023
Clinical Coordinator
Lincare Healthcare
09.2019 - 05.2021
Bartlett High School
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