Caylin Finch
Franklinton,NC
Summary
Detail-oriented Customer Service Manager offers more than eight-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
Belk
Wilmington, NC
07.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Trained new team members in cash register operation, stock procedures and customer services.
Assistant Store Manager
Plato's Closet
Raleigh, NC
09.2021 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancements.
- Examined merchandise to verify correct pricing and attractive displays.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Customer Care Manager
CustomerHD
09.2019 - 09.2021
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- Maximized revenue by proactively building and managing key customer relationships
- Kept up with employee payroll and scheduling
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
Manager
The Hudson Group, RDU Airport
02.2018 - 02.2019
- Conducted store opening, closing, and shift change procedures
- Made sure all cashiers were equipped with adequate cash amounts in their registers throughout the shift
- Maintained all staff tardiness and illness, filling positions as needed
- Conducted regular inventory of stock to keep up supply levels
- Effectively trained instructors and supervisors on techniques for managing employees
Supervisor
Charlotte Russe
11.2016 - 02.2018
- Carried out store opening, closing, and shift change procedures daily
- Ensured store was cleaned and organized on a daily basis
- Provided formal and one-on-one training with new associates
- Performed store merchandising, including window and floor displays
- Established and enforced clear goals to keep employees working collaboratively.
Education
Diploma -
Northern Vance High
2015
Skills
- Customer service
- Training
- Inventory
- Merchandising/Sales
- Management
- Phone/Email/Chat Support
- Data entry/Paperwork
- Proficiency in Microsoft Office/Zendesk
Timeline
Sales Associate
Belk
07.2023 - 01.2024
Assistant Store Manager
Plato's Closet
09.2021 - 07.2023
Customer Care Manager
CustomerHD
09.2019 - 09.2021
Manager
The Hudson Group, RDU Airport
02.2018 - 02.2019
Supervisor
Charlotte Russe
11.2016 - 02.2018
Diploma -
Northern Vance High
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