Caylin Kelly
Summary
Driven and passionate leader with a growth mentality. Experienced in hands on team development and training. Skilled in fast paced work environments dedicated to creating need based and impactful solutions.
Overview
7
7
years of professional experience
Work History
Shift Manager
Chick-fil-A
08.2022 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Exercised composure under pressure and in escalated customer service scenarios.
- Established team priorities, maintained schedules and monitored performance.
- Demonstrated excellent time management and organizational skills to meet restaurant needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and mentored new employees and aspiring leaders to maximize quality team performance.
- Invested in upcoming leaders by coaching and sharing insight to provide others opportunities to grow professionally and personally.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored and assisted in preparing daily catering orders to ensure guest receive quality products in timely manner.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Delegated daily tasks and oversaw up to 30 employees per shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Delivery Lead
Chick-fil-A
05.2022 - 08.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Developed problem solving strategies in order to optimize labor productivity and meet restaurant needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Trainer
Chick-fil-A
11.2021 - 05.2022
- Welcomed and worked very closely with new hires to familiarize them with policies, procedures, and Chick-Fil-A service culture.
- Demonstrated Chick Fil A's culture of care by building relationships with trainees and cultivating personalized training plans.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Provided coaching and mentoring to employees.
Team Member
Chick-fil-A
10.2019 - 11.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained tidy and organized work area to support cleanliness and quality standards.
- Utilized POS system to receive and process food and beverage orders.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Developed and maintained positive relationships with customers to enhance service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
Public Health Assistant
WIC Office (Seasonal Hire, Summer Food Program)
06.2019 - 08.2019
- Maintained a clean, safe, and child friendly environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Participated in health promotion campaigns to raise awareness of health issues.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Sales Associate
Ross Stores
10.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Welcomed each customer to fitting room with warm smile and kind words.
- Cleaned and maintained fitting rooms regularly.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Collected discarded merchandise, sorted and returned to display racks.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
Public Health Assistant
WIC Office (Seasonal Hire, Summer Food Program)
06.2018 - 08.2018
- Maintained a clean, safe, and child friendly environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Participated in health promotion campaigns to raise awareness of health issues.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Crew Member
Pollo Tropical
06.2016 - 08.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Optimized labor productivity by operating drive-thru, food assembly line, and front counter positions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Demonstrated professionalism and urgency to meet restaurant demands during peak business hours.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, and concerns to create excellent customer experiences.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Assisted other team members to achieve restaurant goals.
- Trained new team members on quality food preparation, customer service, and safety procedures.
Education
Bachelor of Arts - English
The University of Texas At San Antonio
San Antonio, TX05.2022
Skills
- Problem solving
- Anticipating needs
- Teamwork and collaboration
- Decision making
- Customer service
- Supporting aspiring leaders
- Interpersonal skills
- Demonstrating empathy and compassion in professional environments
- Adapting to challenges
- Time management and organization
Timeline
Shift Manager
Chick-fil-A
08.2022 - Current
Delivery Lead
Chick-fil-A
05.2022 - 08.2022
Trainer
Chick-fil-A
11.2021 - 05.2022
Team Member
Chick-fil-A
10.2019 - 11.2021
Public Health Assistant
WIC Office (Seasonal Hire, Summer Food Program)
06.2019 - 08.2019
Sales Associate
Ross Stores
10.2018 - 05.2019
Public Health Assistant
WIC Office (Seasonal Hire, Summer Food Program)
06.2018 - 08.2018
Crew Member
Pollo Tropical
06.2016 - 08.2017
Bachelor of Arts - English
The University of Texas At San Antonio