Caylyn Gordillo

Customer Service Clerk

• Facilitated positive experiences for customers in a public-facing role.
• Maintained accurate records of accounting transactions, encompassing sales orders and accounts payable.
• Maintained records and files, handled complaints, managed inventory control, oversaw warehouse receiving and supervised material loading.
• Managed the establishment of contractor accounts for large-scale projects

Promoted to Office Manager

• Planned and coordinated employee meetings while maintaining and updating databases.
• Managed all aspects of transportation and lodging arrangements for out-of-state clients.
• Managed organization of company events and conferences.
• Produced professional presentations for new product launches and special events
• Evaluated resumes to identify suitable candidates and coordinated interview appointments.
• Facilitated the completion of required administrative paperwork for new hires.
• Handled all correspondence, complaints, and queries, producing monthly letters, presentations, and reports based on expense and delivery information.

• Served as main point of contact for Dealer Account Sales, Police Officers, and customers across different counties and municipalities in Florida
• Provided customer service to officers, dealers, and vendors
• Continuously improving business processes through prompt response and documentation of customer and vendor complaints
• Maintained regular communication with CEO by delivering accurate and timely monthly sales reports and inventory records
• Prepared vendor credits reports for monthly review by the CFO.

• Offered support to customers seeking information regarding their purchase orders via telephone
• Oversaw operations in the warehouse
• Conducted evaluations of inventory before, during and after completing assignments
• Maintained consistent communication with drivers to monitor schedule adherence and inventory delivery
• Recorded and managed customer complaints via the DMS system
• Maintained constant communication for store-to-store order confirmation.

• Delivered exceptional customer service
• Facilitated transactions at the cash register to aid customers with their purchases, returns, and exchanges
• Ensured seamless shopping experience by arranging special orders for out-of-stock products
• Safely and efficiently transferred merchandise between multiple store locations
• Skilled in utilizing the Retail Pro operating system
• Implemented optimized procedures for receiving and managing purchase orders
• Managed the tagging and stocking of new merchandise on a daily basis, both in the sales floor and stock room.

• Served as an assistant to parents for updating student information, early child pick-up, and attending to paperwork
• Responsible for maintaining accurate school records by filing and updating information in the system.