Caylynn Wilhite
Hampton,VA
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in fast-paced environments. Recognized for effectively resolving escalated customer support issues while collaborating with teams to achieve organizational goals. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Committed to continuous learning in customer service, retail, and management sectors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Member Service Representative
Navy Federal Credit Union
Norfolk, VA
08.2024 - 02.2025
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- Handle holds and suspensions with Zelle support for members
- Submit any fraud cases and/or fraudulent transactions
- Perform other duties as assigned
Retail Associate
ALDI
Hampton, VA
12.2023 - 08.2024
- Responsible for merchandising and stocking product
- Cashiering which gives me the ability to operate a cash register efficiently and accurately
- Provide exceptional customer service, assisting customers with their shopping experience
- Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly
Server
Canvas Social Cuisine
Hampton, VA
04.2023 - 12.2023
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/barstaff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Server
Southern Comfort/ SOCO
Hampton, VA
04.2022 - 07.2022
- Organized and efficient server
- Thrived in fast-paced environment
- Keep a courteous, professional demeanor
- Specialized customer service with taking care of sections with groups of people at once and non sectioned personnel's
- Responsible for taking customer orders and ensuring customer satisfaction
- Processing payments and handling cash and credit transactions
Remote Customer Service Representative
Ibex
Hampton, VA
11.2021 - 06.2022
- Customer service care for customers through inbound calls
- Handle calls from members, transportation providers, employers, health insurance staffs, the public and other interested parties regarding the member
- Schedule non emergency transportation for members of all ages and in primarily all 50 states
- Ability to effectively deal with complex customers, analyze information and evaluate results, and work under time constraints
- Human relations skills to meet performance standards and positively influence the client's image
- Commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment
- Greeted customers
- Handled reservations
- Booked appointments for clients
- Worked in the inbound call center
- Created call center scripts
- Collected and documented orders
- Responded to inquiries and issues
Hostess/Server
Craft 60 Taphouse & Grill
Newport News, VA
08.2021 - 04.2022
- Welcome guests in a warm and friendly manner
- Ascertains guests desired dining needs to properly seat them
- Monitor restaurant activity to determine seating and dining flow
- Take and answer calls for all reservations & to go orders
Call Center Representative • Remote Call Center Agent
Faneuil, INC
Hampton, VA
05.2020 - 11.2021
- Customer service care for customers via phone, email, chat, and correspondence
- Handle call and email requests from claimants, employers, staff, the public and other interested parties regarding Unemployment Insurance benefits and other related services
- Ability to effectively deal with complex customers, analyze information and evaluate results, and work under time constraints
- Human relations skills to meet performance standards and positively influence the client's image
- Commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment
Cashier/Team Member
Cherry O To-Go
Norfolk, VA
02.2021 - 06.2021
- Provide positive, friendly, and courteous customer service
- Experience with registers & money handling
- Multi-tasking with customers both in person and over the phone for orders
- Responsible for cleaning front end area
Warehouse Associate
Randstad US
California
09.2020 - 12.2020
- Processing incoming stock and materials
- Managing, organizing, and retrieving stock and other
- Verify incoming freight & prepare labels for shipment
- Visually verify identity and quantity of merchandise against Bill of Lading, Packing List paperwork
- Records evidence of tampering, shortages, excesses, damages, or other unusual condition of merchandise
Hostess/Server
Surf Rider Restaurant
Hampton, VA
06.2018 - 08.2019
- Welcome customers/guest as they arrive and take them to their seats, provide menus and explain specials of the day
- Schedule dining reservations as they arrive at the restaurant, make decision of where to seat customers
- Direct and instruct the server on customer needs to ensure customers receive fast and quality service
- Inspect and maintain the dining facility by spot cleaning, clear tables, assist server and bussing tables when needed
Education
High school diploma -
Kecoughtan High School
06.2019
Skills
- Organizational skills
- Retail Management
- Microsoft Powerpoint
- Financial services
- Transaction processing
- Currency handling
- Honest and dependable
- Team collaboration
- Transaction reconciliation
- Cold Calling
- Hospitality
- Restaurant experience
- Live Chat
- Sales
- Microsoft Outlook
- Microsoft Word
- Host/Hostess
- Serving Experience
- Exceptional communication
- Banking regulations
- Cash handling expertise
Certification
Food Handler Certification
Clubs
Drama Club, 02/01/21, 06/30/21
Timeline
Remote Member Service Representative
Navy Federal Credit Union
08.2024 - 02.2025
Retail Associate
ALDI
12.2023 - 08.2024
Server
Canvas Social Cuisine
04.2023 - 12.2023
Server
Southern Comfort/ SOCO
04.2022 - 07.2022
Remote Customer Service Representative
Ibex
11.2021 - 06.2022
Hostess/Server
Craft 60 Taphouse & Grill
08.2021 - 04.2022
Cashier/Team Member
Cherry O To-Go
02.2021 - 06.2021
Warehouse Associate
Randstad US
09.2020 - 12.2020
Call Center Representative • Remote Call Center Agent
Faneuil, INC
05.2020 - 11.2021
Hostess/Server
Surf Rider Restaurant
06.2018 - 08.2019
High school diploma -
Kecoughtan High School
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